Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Rowlands

Sydney

Summary

A reliable, passionate, and highly-motivated individual currently looking for part-time or casual employment that enables me to utilise my communication skills and desire to help others whilst enabling me to continue and further my studies. I am eager to gain further experience in wider customer service roles that can utilise my strong my teamwork skills and awareness of social responsibility.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista/ Crew Member

Gloria Jeans Coffee
11.2023 - Current
  • Served beverages, ensuring consistency and adherence to standard recipes.
  • Trained new team members on coffee preparation techniques and customer service best practices.
  • Managed daily inventory checks, minimizing waste and optimizing stock levels for peak hours.
  • Enhanced customer experience by providing personalized service and addressing inquiries effectively.
  • Maintained cleanliness of workspace and equipment, adhering to health and safety regulations.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas regularly.

Hostess/Takeaway/Food Runner

Outback Steakhouse Parklea
11.2021 - 03.2024
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted and seated incoming guests, escorted to assigned dining area and presented menus, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize table turnover and guest flow.
  • Trained new host staff on procedures and customer service standards.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Co-Coach

Oakhurst Dolphins Netball Club
01.2023 - 08.2023
  • Unpaid volunteer work / leadership position.
  • Mentored and encouraged youth to develop useful skills and ethics with a positive attitude.
  • Communicated rules and expectations to team members and performed necessary corrective actions.
  • Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.
  • Established professional relationships with team members and co-coaches.
  • Assessed player abilities and assigned positions according to individual strengths.

Education

Primary School -

Plumpton Public School
12-2017

High School Diploma -

Richard Jonson Anglican School
Sydney, NSW
11-2023

Bachelor of Laws - Laws

Western Sydney University
Sydney, NSW
01-2028

Skills

  • Active listening skills
  • Cleanliness
  • Strong work ethic
  • Mathematics
  • Service-oriented
  • Work effectively under pressure
  • Commitment
  • Attention to detail
  • Cash handling and POS systems
  • Team player
  • Quick and eager learner
  • Adaptability
  • Payment Processing
  • Effective Customer Upselling
  • Attention to Detail
  • Reliable and Trustworthy
  • Friendly and outgoing
  • Customer Service

Certification

  • St Johns WA Click-to-Save First Aid Course (Certificate)
  • Food Handler Basics Certificate

Timeline

Barista/ Crew Member

Gloria Jeans Coffee
11.2023 - Current

Co-Coach

Oakhurst Dolphins Netball Club
01.2023 - 08.2023

Hostess/Takeaway/Food Runner

Outback Steakhouse Parklea
11.2021 - 03.2024

Primary School -

Plumpton Public School

High School Diploma -

Richard Jonson Anglican School

Bachelor of Laws - Laws

Western Sydney University

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Jessica Rowlands