Jessica Saba
Melbourne,VIC
Summary
Dedicated and resourceful administrative professional, driven by challenge, growth and new opportunities to excel in the workplace. A team player who embodies, cultivates and drives a positive, dynamic and high-energy team spirit. Backed by a history working in rapidly changing environments, and adapting to new situations and challenges to best meet and exceed company goals.
Overview
15
15
years of professional experience
Work History
Executive Assistant and Office Administrator
Wholesale Timber Direct
04.2019 - Current
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties, ad-hoc administrative tasks, and executive assistant responsibilities.
- Handled logistics, catering, agendas and travel arrangements for meetings and event planning for business and senior leadership teams.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events both on and off site.
- Developed and maintained automated alert systems for important deadlines.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Coordinated events for staff members, promoting weekly and ad hoc team-building activities and boosting morale within the workplace.
- Assisted in the development of company policies and procedures, contributing to a more organised work environment.
- Handled confidential and sensitive information with discretion and tact.
- Collaborated on special projects to improve overall business operations within the organisation efficiently.
- Facilitated training and onboarding for incoming office staff.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Receptionist and Office Administrator
Qube Holdings
06.2016 - 04.2019
- Greeted incoming visitors, representatives, and clients professionally and provided friendly, knowledgeable assistance.
- Answered a multi-line phone system, routing calls, and delivering sensitive or urgent information to relevant departments.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time and business efficiencies.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Delivered exceptional organisational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Collaborated with various departments on special projects to improve overall business operations within the organisation efficiently.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Customer Care Consultant
Zurich
09.2014 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Resolved complex customer issues, ensuring a positive and efficient experience.
- Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
- Provided first-contact resolution whenever possible by utilising extensive product knowledge and problem-solving skills.
- Participated in regular training sessions to enhance understanding of new products or services offered by the company.
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
Customer Service Representative
CTC Plumpton
01.2009 - 09.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Conducted regular store audits to ensure compliance with company policies and procedures, maintaining a professional retail environment.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Maintained a clean and organised store environment for optimal shopping experience.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Trained new employees on store procedures and systems, contributing to the development of a high-performing team.
- Participated in merchandising initiatives to create eye-catching displays that attracted customer attention and boosted sales rates.
- Managed timely and effective replacement of damaged or missing products.
Education
Diploma - Event Management And Marketing
Macleay College
Chippendale, NSW12.2010
High School Diploma -
Loyola Senior High
Mount Druitt, NSW12.2009
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Office Administration
- Customer Service
- Schedule & calendar planning
- Information confidentiality
Referees
Available upon request
Timeline
Executive Assistant and Office Administrator
Wholesale Timber Direct
04.2019 - Current
Receptionist and Office Administrator
Qube Holdings
06.2016 - 04.2019
Customer Care Consultant
Zurich
09.2014 - 06.2016
Customer Service Representative
CTC Plumpton
01.2009 - 09.2014
Diploma - Event Management And Marketing
Macleay College
High School Diploma -
Loyola Senior High
Similar Profiles
Autumn AlleyAutumn Alley
General Manager of Operations at Auto Wholesale DirectGeneral Manager of Operations at Auto Wholesale Direct
Gerritt TaylorGerritt Taylor
Sales Lead at Indy Wholesale DirectSales Lead at Indy Wholesale Direct
Joni LewisJoni Lewis
Production Manager at Wholesale Mortgage DirectProduction Manager at Wholesale Mortgage Direct