JESSICA SANDHU
Wallan,VIC
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Bridge Inn Hotel
Mernda , Vic
08.2024 - Current
- Recruited and trained new employees to meet job requirements.
- Maintaining reports on sales, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Resolved problems or concerns to satisfaction of involved parties.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees and cash handling procedures.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
DUTY SUPERVISOR
Greensborough RSL
01.2015 - 08.2024
- Investigated problems in a timely manner and implemented solutions as needed.
- Assisted in recruiting new personnel when needed by conducting interviews or screening resumes.
- Performed administrative duties such as filing paperwork, ordering supplies.
- Maintained accurate records of payroll information, attendance, vacation days.
- Resolved customer complaints quickly and professionally.
- Trained new employees on company policies, job duties, and performance expectations.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Implemented new operational procedures, increasing efficiency.
- Managed scheduling for staff, ensuring adequate coverage.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties.
- Answered incoming calls and responded to customer inquiries.
GAMING SUPERVISOR
Spectrum On Chapel
01.2014 - 01.2015
GAMING SUPERVISOR
Race Course Hotel
01.2013 - 01.2014
GAMING ATTENDANT
Court Jester Hotel
01.2012 - 01.2013
COOK
Sea Chest Takeaways
01.2007 - 01.2011
ATTENDANT
Wendys
01.2006 - 01.2007
Education
Skills
- Operational strategies
- Team leadership
- Point-of-sale systems
- Performance monitoring
- Employee training
- Customer service
- Data analysis
- Recruitment processes
- Communication skills
- Cash handling
- Administrative tasks
- Problem-solving abilities
- Reliability
- Financial reporting
- Budgeting and finance
- Promotional planning
- Workload management
- Multitasking abilities
- Revenue growth
- Team building
References
- NELLA COSTANZO, Greensborough RSL Operations Manager, 0490082724
- PAUL SAMINADEN, Previous Bridge Inn Venue Manager, 0423527749
- DAVID HAYFORD-HOBBS, Greensborough RSL Gaming Supervisor, 0418502965
Timeline
Assistant Manager
Bridge Inn Hotel
08.2024 - Current
DUTY SUPERVISOR
Greensborough RSL
01.2015 - 08.2024
GAMING SUPERVISOR
Spectrum On Chapel
01.2014 - 01.2015
GAMING SUPERVISOR
Race Course Hotel
01.2013 - 01.2014
GAMING ATTENDANT
Court Jester Hotel
01.2012 - 01.2013
COOK
Sea Chest Takeaways
01.2007 - 01.2011
ATTENDANT
Wendys
01.2006 - 01.2007