Jessica Siutu Leilua
Leonay,NSW
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
9
9
years of professional experience
Work History
Administration Assistant
Judge Accountants
08.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate office supplies.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
Receptionist
Response Real Estate
07.2019 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Store Manager
Sheriton Shoes
04.2015 - 06.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Certificate -
Caroline Chisholm College
Glenmore Park, NSW12.2014
Skills
- Data Entry and Database Software
- Call Answering and Routing
- Customer Complaint Resolution
- Customer Service
- Microsoft Office
- Appointment Booking
- Reading Comprehension
- Multi-Line Telephone Skills
- Data Imports
- Administrative and Clerical Support
- Active Listening
- Office Supplies and Inventory
- Office Administration
- Administrative Support
- Scheduling appointments
- Confidential Document Control
Timeline
Administration Assistant
Judge Accountants
08.2022 - Current
Receptionist
Response Real Estate
07.2019 - 06.2020
Store Manager
Sheriton Shoes
04.2015 - 06.2019
High School Certificate -
Caroline Chisholm College