Jessica Stoll
Rokeby
Summary
Highly motivated [Job Title] with [Number] years of [Industry] experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
14
14
years of professional experience
Work History
Service Manager
Nido Early School
Trafalgar, VIC
09.2021 - 05.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Childcare Educator
Nido Early School
Trafalgar, VIC
01.2008 - 05.2022
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Communicated with parents and other staff about student progress.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
Service Administrator
Nido Early School
Trafalgar, VIC
08.2016 - 09.2021
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
Education
High School Diploma -
Marist Sion College
Warragul, VIC12.2007
Diploma in Early Childhhod - Early Childhood Education
Selmar Institute of Education
Southbank, VIC03.2007
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Time Management
- Conflict Resolution
- Team Collaboration and Leadership
- Trustworthy and Honest
Timeline
Service Manager
Nido Early School
09.2021 - 05.2022
Service Administrator
Nido Early School
08.2016 - 09.2021
Childcare Educator
Nido Early School
01.2008 - 05.2022
High School Diploma -
Marist Sion College
Diploma in Early Childhhod - Early Childhood Education
Selmar Institute of Education