Summary
Overview
Work History
Education
Skills
Skills Additional
References
Timeline
Generic

Jessica Tuatoko

Colyton,Australia

Summary

Dedicated and hardworking professional with a focus on obtaining and honing skills to become a valuable asset in any business or institution. Known for exceptional communication skills, problem-solving abilities, and a positive attitude. Highly organized and dependable with a proven track record of managing multiple priorities effectively. Eager to contribute as an entry-level Customer Service Representative, bringing efficiency, dedication, and a strong work ethic to achieve team and company goals.

Overview

5
5
years of professional experience

Work History

Operations (Stores)

Lysaght Emu Plains
06.2023 - Current
  • Daily store operations including pick and packing
  • Provided training and mentorship to junior staff members, contributing to overall team .
  • Ensured compliance with industry regulations, minimizing risk exposure for the organization.
  • Oversaw inventory management, reducing stock discrepancies and optimizing warehouse space usage.
  • Enhanced team productivity with effective communication and collaboration strategies.
  • Motivated and trained employees to maximize team productivity.
  • Tracked and analyzed reports to determine needed improvements.
  • Identified company objectives by analysing feedback.

Senior

IGA Colyton
09.2020 - 02.2023
  • Maintained a clean, organised inventory and curated displays of rotating groceries and products
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
  • Maintained store cleanliness up to standards set
  • Happily guided customers through the process of successfully finding groceries and products according to their needs and wants
  • Meticulously handled delicatessen and maintained cleanliness according to NSW Food Safety standards
  • Actively stayed informed about the latest sales and specials
  • Stocktake and stock orders using appropriate computer programs.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
  • Allocated tasks to 3-4 staff members daily.

Education

Statement Of Attainment In Basic Mental Health -

Open Colleges
04.2024

First Aid Certification -

08.2023

Statement of Attainment in Business Administration Basics -

UpSkilled Pty Ltd
04.2023

Service of Alcohol Certification -

Clear To Work Pty Ltd
05.2022

Statement of Attainment Food handling -

TAFE NSW
06.2021

High School Diploma -

Saint Joseph’s Secondary School
Suva, Fiji Islands
11.2019

Skills

  • Customer Service Skills
  • Professional and Mature
  • Team Collaboration
  • Documentation
  • Fluent in English
  • Time Management
  • Operational Efficiency
  • Incident Management
  • Human relations
  • Planning and coordination
  • Picking and packing
  • Packaging and labeling
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Heavy lifting
  • Warehouse safety
  • Loading and unloading
  • Clear communication
  • Order picking
  • Attention to detail
  • Material handling
  • Sorting and labeling
  • Problem-solving

Skills Additional

  • Well organised
  • Quick learner
  • Punctual
  • Positive
  • Down to earth

References

Mr Sam Patel, General Manager/Owner, IGA Colyton, (+61) 0468- 327- 115

Mitchell Brown, Team Leader, Lysaght Emu Plains

(+61) 0437-507-170

Timeline

Operations (Stores)

Lysaght Emu Plains
06.2023 - Current

Senior

IGA Colyton
09.2020 - 02.2023

First Aid Certification -

Statement of Attainment in Business Administration Basics -

UpSkilled Pty Ltd

Service of Alcohol Certification -

Clear To Work Pty Ltd

Statement of Attainment Food handling -

TAFE NSW

High School Diploma -

Saint Joseph’s Secondary School

Statement Of Attainment In Basic Mental Health -

Open Colleges

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Jessica Tuatoko