Jessica Vale
Nambour,QLD
Summary
Experienced Registered Nurse with background in managing healthcare operations, patient care and staff development. Strengths include ensuring regulatory compliance, optimising clinic processes, and fostering a patient-centered environment. In previous roles, improved operational efficiency, enhanced patient satisfaction and cultivated strong team dynamics.
Moreover, patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Hardworking employee with exceptional customer service, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Clinic Owner/Cosmetic Nurse
Evolve Cosmetic Injectables
Nambour, Queensland
11.2022 - Current
- Developed and implemented clinical protocols to ensure compliance with medical regulations.
- Ensured that all patients received appropriate physical examinations, laboratory tests, and treatment plans.
- Collaborated with other health professionals to coordinate multidisciplinary patient care services.
- Maintained accurate records of patient visits, diagnoses, treatments, and outcomes.
- Monitored inventory levels for medications, supplies and equipment in order to maintain adequate stock levels at all times.
- Directed daily operational activities including scheduling appointments, ordering supplies, maintaining budget goals.
- Reviewed financial statements periodically to ensure fiscal responsibility within the clinic.
- Established policies relating to safety protocols, infection control measures, customer service standards and employee relations.
- Implemented strategies designed to improve overall efficiency within the clinic environment.
- Created marketing campaigns aimed at increasing awareness of available services among target populations.
- Participated in professional development seminars related to advances in healthcare technology or best practices for running a successful medical practice.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Assisted in administering injectable treatments such as Botox, Juvederm, Restylane, and other facial fillers.
- Educated patients on the risks and benefits of cosmetic procedures.
- Conducted detailed consultations with patients to assess their needs and develop individualized treatment plans.
- Ensured all safety protocols were followed during treatments.
- Maintained accurate medical records for each patient.
- Ordered supplies for the clinic or office setting.
- Worked closely with physicians to ensure patient satisfaction with services provided.
- Evaluated patient progress following treatments to ensure desired results were achieved.
- Developed ongoing relationships with existing clients to maintain loyalty and maximize revenue potential.
- Provided follow up calls or emails after treatments to check on client satisfaction.
- Responded promptly to inquiries regarding services offered at the practice.
- Utilized appropriate sterile technique when performing procedures.
Registered Nurse
Sunshine Coast Hospital and Health Service
Birtinya, Queensland
07.2019 - 01.2023
- Assessed and monitored patient's condition by performing physical examinations, analyzing test results, and evaluating patient responses to treatments.
- Provided direct care for orthopedic patients including wound care, administering medications and injections, and assisting with rehabilitation exercises.
- Educated orthopedic patients about their conditions and treatment plans to ensure understanding of procedures.
- Maintained detailed records of patient medical histories, treatments, medications, test results, and progress notes.
- Conducted pre-operative evaluations on orthopedic patients prior to surgery to ensure they were medically fit for the procedure.
- Collaborated with a multidisciplinary team consisting of physicians, surgeons, therapists, case managers and other healthcare professionals to develop individualized care plans for each patient.
- Performed post-operative assessments on orthopedic patients following surgery to assess recovery status and evaluate effectiveness of prescribed treatments.
- Coordinated scheduling of diagnostic tests such as x-rays, CT scans and MRIs in order to provide accurate diagnosis for orthopedic patients.
- Instructed family members on proper homecare techniques after discharge from hospital setting.
- Ordered laboratory tests or imaging studies as needed based upon assessment findings or physician orders.
- Provided emotional support for patients who had sustained traumatic injuries or long-term disabilities due to chronic illness.
- Carried out emergency response protocols when required in order perform life saving interventions during critical situations.
- Acted as a liaison between families and caregivers and healthcare providers by providing up-to-date information regarding a patient's condition.
- Aided patients with functional mobility and daily task performance to increase comfort and reduce disability.
- Delivered array of direct nursing care services such as cleaning and dressing wounds and coordinated discharge planning for patients with fractures, arthritis and osteoporosis.
- Monitored surgical sites for signs of infection and maintained optimal wound hygiene.
- Taught patients how to use devices, care for wounds and prevent complications with proper care.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
Registered Nurse
Cura Day Hospital
Cotton Tree, Queensland
03.2019 - 03.2020
- Assisted with patient preparation for surgery, including providing preoperative instructions and administering premedication.
- Monitored vital signs, administered medication, and documented changes in patient condition.
- Provided post-operative care to patients recovering from anesthesia, ensuring their safety and comfort.
- Performed assessments of the physical and psychological well-being of patients following surgical procedures.
- Responded quickly to emergency situations by administering oxygen, CPR or other life saving measures as needed.
- Educated patients on proper self-care techniques after discharge from the PACU.
- Assessed post-anesthesia complications such as nausea, vomiting, pain, airway obstruction and bleeding.
- Maintained accurate records of patient care services provided in accordance with hospital policies and standards of practice.
- Evaluated effectiveness of medications used during recovery period and adjusted dosages accordingly.
- Administered intravenous fluids or blood products as prescribed by physician orders.
- Identified potential risk factors associated with anesthesia use and took appropriate action to reduce risks when necessary.
- Initiated communication between anesthesiologists, surgeons, nurses, respiratory therapists and other healthcare personnel involved in the post-surgical and PACU process.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Registered Nurse
Sunshine Coast Hospital and Health Service
Nambour, Queensland
08.2017 - 07.2019
- Provided direct nursing care to medical-surgical patients including assessments, treatments, medications and documentation of care.
- Collaborated with interdisciplinary team members to develop individualized patient plans of care.
- Instructed patients and families in health promotion activities such as proper nutrition, wound care and disease prevention.
- Performed vital signs monitoring for early identification of changes in patient condition or response to treatment plan.
- Administered prescribed medications and treatments in accordance with approved nursing techniques.
- Evaluated effectiveness of nursing interventions and revised plan of care accordingly.
- Developed positive relationships with patients to ensure quality holistic care was provided throughout the hospital stay.
- Assisted physicians during exams or other medical procedures as needed.
- Responded quickly and effectively to life threatening situations utilizing advanced cardiac life support protocols.
- Managed multiple tasks simultaneously while maintaining high standards of professional conduct.
- Prioritized workloads according to urgency levels ensuring timely completion of assignments.
- Demonstrated excellent interpersonal communication skills when interacting with patients, family members, physicians or other healthcare professionals.
- Implemented pre, intra- and post-care, evaluating response to clinical interventions with progression toward discharge.
Palliative Care Nurse
Sunshine Coast Hospital and Health Service
Caloundra, Queensland
02.2017 - 07.2017
- Provided comfort measures, such as pain management, symptom control and end-of-life care.
- Developed individualized plans of care for each patient based on their condition and preferences.
- Educated patients and families about palliative care options, treatments, medications and prognosis.
- Counseled patients and families regarding end-of-life decisions, including advance directives.
- Facilitated bereavement support groups for family members of deceased patients.
- Coordinated with other healthcare professionals to ensure continuity of care across settings.
- Collaborated with physicians to develop treatment plans that met the needs of the patient while respecting their wishes.
- Maintained comprehensive medical records documenting all aspects of patient care provided.
- Attended interdisciplinary team meetings to discuss patient progress and plan future interventions.
- Participated in quality improvement initiatives related to palliative care services.
- Performed regular assessments of a patient's physical symptoms such as pain, nausea, shortness of breath.
- Encouraged family participation in decision making throughout the course of treatment.
- Ensured that all legal requirements were met prior to providing end-of-life treatment options.
- Delivered respectful, compassionate care to each patient and family member.
- Created and applied tailored care plans that would meet each patient's individualized needs.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Doctors Assistant
Noosa Health Centers
Sunrise Beach And Coolum, Queensland
11.2015 - 12.2016
- Assisted in performing minor surgeries such as suturing lacerations or removing foreign bodies from the skin.
- Developed plans for patient management with physicians' supervision.
- Documented all patient visits in an electronic medical record system using appropriate coding.
- Reviewed patient records to assess quality of care provided by other health professionals.
- Monitored progress of patients over time through regular follow-up visits.
- Coordinated services between primary care providers and specialists.
- Recorded patients' medical history, vital statistics, and test results in electronic medical records.
- Replenished office supplies and kept every room patient-ready for optimal operations.
Education
Cosmetic Nurse Injector - Cosmetic Nursing
The Advanced Skills Academy
Brisbane03-2021
Bachelor of Nursing - Nursing
Central Queensland University
Sunshine Coast, QLD11-2016
High School Diploma -
Friends
Hobart, TAS11-2009
Skills
- Chronic Disease Management
- Emergency Response
- Care Planning
- Wound Care
- Medication and IV administration
- Medical evaluation
- Team Coordination
References
References available upon request.
Timeline
Clinic Owner/Cosmetic Nurse
Evolve Cosmetic Injectables
11.2022 - Current
Registered Nurse
Sunshine Coast Hospital and Health Service
07.2019 - 01.2023
Registered Nurse
Cura Day Hospital
03.2019 - 03.2020
Registered Nurse
Sunshine Coast Hospital and Health Service
08.2017 - 07.2019
Palliative Care Nurse
Sunshine Coast Hospital and Health Service
02.2017 - 07.2017
Doctors Assistant
Noosa Health Centers
11.2015 - 12.2016
Cosmetic Nurse Injector - Cosmetic Nursing
The Advanced Skills Academy
Bachelor of Nursing - Nursing
Central Queensland University
High School Diploma -
Friends
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