Jessica Ward

Verified accuracy of order details and processed customer orders with efficiency.

Conducted thorough inspections of shipments against bills of lading and packing slips.

Processed returns in compliance with company policy, maintaining quality standards.

Prepared outgoing shipments by securely wrapping packages and ensuring proper labeling.

Maintained accurate inventory records through regular database updates.

Performed cycle counts to ensure precise inventory levels throughout facility.

Communicated promptly with supervisors regarding operational delays and issues.

Resolved discrepancies between physical and computer inventory counts swiftly.

• Enhanced customer satisfaction through timely, professional responses to inquiries across multiple channels.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Restocked supplies and placed purchase orders to ensure adequate inventory levels.
• Consulted with leadership to identify and improve processes supporting growth initiatives.
• Managed filing system, entered data, and completed various clerical tasks efficiently.
• Coordinated freight bookings for shipments outside Brisbane using Couriers Please and Machship portals.
• Entered and invoiced orders in MYOB to maintain accurate financial records.

• Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
• Developed solid relationships with staff, customers, and vendors
• Customer Service
• Eftpos and Cash Handling
• Myob Tasks
• Receipting of payments from bank feed
• Uploading payments to Suppliers
• Data Entry
• Customers/Suppliers Monthly Statements
• Follow up Age Receiveables
• Invoicing
• Petty Cash
• Credit Card Reconciliation
• SimPRO Exprience
• Authorising of Jobs completed
• Logging Service Requests and scheduling technicians when required
• Follow up email enquiries
• Answering the Phone.

• Contributed to team efficiency by smoothly handling opening, closing, and shift change procedures
• Kept costs within budget targets by training employees to work efficiently and minimize waste
• Improved team performance by recruiting ideal candidates
• Handled administrative requirements for 30 employees, including maintaining files and submitting bi-weekly payroll
• Helped senior managers run smooth operations by independently handling day-to-day requirements
• Assisted with training and developing new team members in company policies, procedures, and standards.