Jessica Wheatley
Delaneys Creek,QLD
Summary
Assistant Property Manager with a track record of success in tenant retention, vendor negotiation and marketing campaigns resulting in increased rental income and occupancy rates. Skilled in budget management, administration duties, preventive maintenance planning, and tenant dispute resolution, resulting in reduced expenses and improved tenant satisfaction scores. A results-driven professional committed to delivering exceptional
property management services and driving revenue growth for the organisation Skilled in upholding high standards of service, adapting to client preferences and managing feedback.
I have a 4 year old and a 6 month old and I am ready to find my career.
Overview
15
15
years of professional experience
Work History
Customer Service
Woolworths
Woodford
01.2021 - Current
- Customer Service
- Rotating Stock
- Maintaining a clean work environment
- Exceptional food hygiene
- Ensuring food safety books are adequate
- Conducting food safety checks
- Eliminating stock loss
- Slicer trained
Assistant Property Manager
Harcourts Northlakes QLD
QLD
08.2018 - 12.2020
- Lease renewals
- Routine inspections
- Arrears management
- Entry and exit inspections
- Maintenance
- Invoicing
- Open homes
- Administrative duties
- Processing applications
Sales Agent / Personal Assistant
Elders Real Estate
Culburra Beach / Nowra
10.2017 - 11.2018
- Liaising with legal representatives and prospective buyers
- Creating and gathering information for window cards and listing sheets
- Taking photos of upcoming listings
- Conducting open home inspections for listed properties
- Private inspections
- Sales admin (price changes, uploading properties, organizing sign boards, changes of properties online.
- Marketing, e.g flyers, emails local advertising
- Excellent written and oral communication
- Performing outbound calls
- Provide all customers with an outstanding experience in all their dealings
- Negotiating sales
- Preparation of sales contracts
- Liaising with legal representatives and prospective buyers
- Conducting market appraisals
- Lease renewals
- Routine inspections
- Arrears management
- Entry and exit inspections
- Maintenance
- Invoicing
- Open homes
- Administrative duties
2ic Manager
Woolworths
Vincentia
10.2015 - 09.2017
- 20+ direct reports
- Customer service
- Stock ordering
- Team meetings
- Safety huddles (OH&S)
- Admin
- Rostering
- Ensuring there is maximum communication within the team
- Ensuring morale is kept to a happy high standard
- Ensuring processes and procedures are followed
- Ensuring time management is effective and within routine
- Conducting food safety checks
- Upholding highest standard possible
Service Adviser
Pacific Ford
04.2014 - 10.2015
- Warranty
- Filing
- Banking
- Retail and Fleet Communication
- Quotations
- Allocation time for jobs
- Filing and other general office duties as required
- Attending to emails and directing appropriately
- Liaising with clients and management of inquiries
Cashier
Thomson Ford
02.2010 - 04.2014
- Accounts receivable
- Debt collecting
- Banking
- Dealing with C.O.D's
- Front counter sales
- Ordering parts
- Filing
- Invoicing
Education
School Certificate -
Picton High School
01.2008
Skills
- Relationship Building
- Appointment Coordination
- Payment management
- Customer Retention
- Team training and development
- Troubleshooting
- Customer Needs Assessment
- Contract Negotiation
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
Personal Information
Date of Birth: 04/11/1992
References
- Kellie Barton, 0484 676 122, Senior Property Manager
- Rhonda Morey, 0423 677 591, Property Manager/ Colleague
Training
- Certificate of registration, 01/01/17, Current
- High Flyers Academy Real Estate Sales, 01/01/18, Current
- Property Management CPD training, 02/01/19
Additionalinformation - Personalattributes
- Self-Motivated
- Career orientated
- Effective time management
- Ability to work unsupervised
- Ability to prioritize and work under pressure
- Highly organized
- Well presented
- Extensive written and oral communication
- Strong leadership skills
- Passion to succeed
- What I don't know, I make up for in enthusiasm to learn
- Great personality
Timeline
Customer Service
Woolworths
01.2021 - Current
Assistant Property Manager
Harcourts Northlakes QLD
08.2018 - 12.2020
Sales Agent / Personal Assistant
Elders Real Estate
10.2017 - 11.2018
2ic Manager
Woolworths
10.2015 - 09.2017
Service Adviser
Pacific Ford
04.2014 - 10.2015
Cashier
Thomson Ford
02.2010 - 04.2014
School Certificate -
Picton High School