Jessica Wicks
Raymond Terrace,NSW
Summary
Retail professional equipped with comprehensive management experience and keen focus on operational excellence. Known for fostering collaborative team environments and consistently achieving sales targets. Adaptable and reliable with skills in staff training and customer service. Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Overview
12
12
years of professional experience
Work History
Retail Manager
Star Pharmacy Group
07.2020 - Current
- Customer Service
- Rostering
- Wages
- Recruitment
- Meeting and Exceeding KPI’s
- Overseeing and Managing 10x Staff
- Invoicing
- Banking
- Ordering
- Reporting
- Money Handling
- Phone enquiries
- Till Management
- Scripts in and out
- Dispensing of Medications
- Store Facebook Page
- Assisting in the continual growth and profit of the business
- Effective email correspondence
- Assisting staff to make sure they are performing to the best of there abilities
- Staff trainings
- Opening of store
- End of day procedures
- Maintaining healthy budgets
- Setting of budgets
- End of financial year planning
- Inventory Management
- Price updates
- Catalogues and set ups
- Ecommerce
Administration Officer
Farrelly Construction Services
01.2018 - 07.2020
- Customers Service
- Administration Duties Including
- Getting the Mail
- Filing
- Data entry
- MDR Printing and filing in folders for Beginning and end of Projects
- Printing of job drawings and getting them set up for the start and finish of Projects
- Inductions for sites
- Long Service Leave for blue collar workers
- Medicals
- Answering Phones
- Directing Phone calls to the appropriate people
- Daily errands for employees including the Owner and General Manager as well as all staff
- Assisting with accounts payable when needed uploading Purchase Orders into Xero our accounting software
- Assisting HR with all of her Duties including chasing up employees who need to complete Medical, Inductions and are missing paperwork
- Ordering Stationary
- Clothing Issues
- Maintaining registers for Uniform Orders, Stationary, Merchandise
- Filling out Credit Applications
- Banking of cheques when they come in
- Greeting Clients and Customers
- CHEOPS
Pharmacy Assistant
Chemist Warehouse
01.2016 - 01.2018
- Customer service
- Money handling
- Stocking shelves
- Customer inquiries
- Providing help to customers
- Phone enquiries
- Follow up phone calls with customers about enquiries
- Printing and cutting up tickets
- Scripts in and out
- Getting change for the registers from the safe
- Mycoms
- Price updates throughout the whole store
- Refunds
- Training new employees on how to use the registers as well as teaching them the ins and outs of what goes on in the store and how to effectively manage time and doing set tasks while multi-tasking and helping customers
Temping in Administration roles whilst completing tertiary studies.
01.2015 - 01.2016
Administration Traineeship
State Training Services
01.2013 - 01.2015
- Customer service
- Filing
- Shredding
- VTAS
- Faxing
- Errands
- Archiving
- Competency files
- Apprentice/ trainee recordings
Receptionist/ Administration Assistant
Gunnedah Shire Council
01.2013 - 01.2014
- Customer service
- Enquiries
- Dog registrations
- Data works entries
- Filing
- Shredding
- Scanning
- Photocopying
- Civic movie theatre
- Visitors information centre
- Planning and events
- Debating (volunteer)
- Archiving
- Letter writing
- Rates and water payment handling (Cash handling)
- Payroll
- Order pickups
- Errands
- Consultative committee member
Education
Cert II -
Business Services
Cert IV -
Pathway in Beauty Therapy
Year 12 -
High School Certificate
Skills
- Communication
- Team work
- Information Technology
- Microsoft Word
- Excel
- Complaint resolution
- Business development
- Customer service
- Store operations
- Inventory control
- Staff management
- Team training and development
Key Work Related Skills
I am able to greet people as they come and go., I am able to speak confidently in front of others., I am able to speak politely to others and respect what they have got to say., I am able to listen effectively to get things done and relay what you have said for best communication., I can work in a group environment., I have previously been in a team to help my sport team win five soccer games in a row., During my working and schooling career I have worked well with others in a team environment., I was a 2016 showgirl entrant and I worked together with the other entrants to make sure the elderly and those from challenge got and enjoyed their morning tea at the Tamworth show and as a team everyone had a great experience and everything was cleaned up before the public came in for their tea and sandwiches., I am able to use the following software programs:, Microsoft Word, Excel, Powerpoint, Data works, Publisher
Timeline
Retail Manager
Star Pharmacy Group
07.2020 - Current
Administration Officer
Farrelly Construction Services
01.2018 - 07.2020
Pharmacy Assistant
Chemist Warehouse
01.2016 - 01.2018
Temping in Administration roles whilst completing tertiary studies.
01.2015 - 01.2016
Administration Traineeship
State Training Services
01.2013 - 01.2015
Receptionist/ Administration Assistant
Gunnedah Shire Council
01.2013 - 01.2014
Cert IV -
Pathway in Beauty Therapy
Year 12 -
High School Certificate
Cert II -
Business Services
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