Jessica Williamson
Edge Hill,QLD
Summary
Enthusiastic and experienced in a range of industries. I anm offering 10 years+ of experience in communicating positively with physicians, office staff, and patients.
I am a friendly hard worker and willing to go extra mile to complete any task.
Overview
22
22
years of professional experience
Work History
Youth Worker
Child Youth Services
Cairns, QLD
06.2022 - 10.2023
- Provided crisis intervention services to address immediate safety concerns for children in need.
- Maintained detailed documentation of all case activities, ensuring accuracy and compliance with agency policies and procedures.
- Increased positive outcomes for children by establishing strong working relationships with families, schools, and community resources.
- Established rapport with clients quickly, fostering trust and creating a supportive environment conducive to open dialogue about sensitive issues affecting their lives.
- Provided crisis intervention services to protect children from harm or abuse in emergency situations.
- Collaborated with schools, law enforcement and other community resources to gather information.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted residents with basic activities of daily living.
- Implemented behavior management techniques to address challenging behaviors, promoting a safe and supportive atmosphere within the residence.
Covid Support
Australian Defence Force
Blacktown , NSW
08.2020 - 12.2020
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Sanitized frequented areas and equipment using approved supplies.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Transported trash and hazardous waste to appropriate disposal area.
Warehouse Assistant
No Bull Blinds
Botany , NSW
10.2019 - 05.2020
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
- Transferred heavy materials from ground level to elevated storage locations to facilitate timely retrieval of items.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Customized standardized pieces to meet individual customer demands.
- Threaded sewing machines and changed needles while maintaining optimal safety procedures to prevent accidents and delays.
- Promoted maximum efficiency by keeping work spaces clean and well-organized.
- Measured pieces and completed accurate cuts to prevent materials waste.
Doctor's Assistant
Dr Vanitha Visvalingam
Wollongong, NSW
10.2019 - 12.2019
- Assisted with technical treatments and entered information in patient records and charts.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
Doctor's Assistant/Senior Medical Receptionist
Dial A Doctor
Cairns, QLD
10.2016 - 09.2018
- Interviewed patients to collect medical information and insurance details.
- Took messages from patients and promptly relayed to appropriate staff.
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Scheduled appointments for patients via phone and in person.
- Kept facility stocked with necessary supplies, equipment and instruments.
Senior Medical Assistant
Evelyn And Rose
Cairns, QLD
01.2016 - 09.2018
- Entered patient insurance, demographic and health information into software and confirmed records.
- Logged all requests for medical records into spreadsheets.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Interviewed patients to collect medical information and insurance details.
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
- Straightened up the waiting room so that it remained neat and organized.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
- Handled all office supply ordering including ink cartridges, toner and paper
- Entered patient information including insurance, and health history into the system to ensure that all records were up-to-date
- Scanned incoming documentation.
- Pulled patient charts for upcoming appointments.
- Set up patient charts and documented information in various company softwares.
- Pulled patient records and transferred information to appropriate parties.
- Kept department clean, organized and professional.
Vet Nurse
Mosman Vet
Mosman, QLD
06.2015 - 12.2016
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Laundered soiled animal bedding immediately to reduce infection, using appropriate chemicals.
Travel Advisor
TTNQ
Cairns, QLD
02.2015 - 07.2016
- Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.
- Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians, and business executives.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
Nursing Assistant
Summitcare
Waverly, NSW
04.2006 - 12.2015
- Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
- Assessed vitals and noted all medical information to report changes to nursing staff and physicians.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented patient intake and dietary requirements and assisted with feeding.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Claims Customer Service Representative
Allianz Global Assistance
Brisbane , QLD
03.2013 - 03.2015
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
Medical Office Administrator
Summitcare
Waverly, NSW
02.2008 - 08.2014
- Called in prescription refills for patients.
- Registered patients and scheduled appointments.
- Kept office records complete, accurate and confidential at all times.
- Assisted with referrals and prepared medical records for patients.
- Served as main point of contact for outside vendors.
- Oversaw office inventory and timely reordering of supplies.
- Prepared patients' medical charts and ensured patient filled out paperwork accurately and in full.
Kitchen Hand
Summitcare
Waverly, NSW
01.2004 - 08.2014
- Plated completed meals in appealing arrangement and set in designated areas for delivery to patrons.
- Removed trash and dropped food items regularly to keep workspaces neat and clean.
- Thoroughly cleaned and sanitized dining ware and kitchen equipment.
- Restocked the pantry with nonperishable food items whenever stock was running low.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Maintained order and cleanliness of work areas in conformance with health codes.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Mopped up spilled items quickly to prevent mishaps and falls in the kitchen.
- Ensured that all pots, pans, utensils and kitchen appliances were properly cleaned.
Travel Consultant
Budget Car Rentals/AVIS
Mascot, NSW
01.2010 - 01.2013
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
- Provided clients with assistance in preparing required travel documents and forms.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Processed credit and debit payments and handled confidential information with discretion.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Explained benefits of purchasing travel insurance with clients.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
Call Centre Operator
Limetaxi
Sydney , NSW
09.2008 - 12.2011
- Achieved consistently high customer scores due to exceptional service.
- Offered riders information about local attractions and restaurants.
- Notified customers of delays, decreasing calls to support.
- Supervised driver teams, created shift schedules and maintained reservation calendar.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered, screened and processed over 200 calls daily by using call management system and web-based communications.
Retail Assistant
Coles
Maroubra , NSW
01.2006 - 11.2010
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Processed sales, returns and exchanges using POS register system.
- Trained new team members in cash register operation, stock procedures and customer service.
- Kept register terminal area and store clean and orderly.
- Learned roles of other departments to provide coverage and keep store operational.
- Packed and bagged products according to customer preferences.
Head Cashier Supervisor
Woolworths
Maroubra, NSW
02.2002 - 11.2005
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Properly verified customer identification for alcohol or tobacco purchases.
- Welcomed customers, offering assistance to help find necessary store items.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Processed customer payments quickly and returned exact change and receipts.
Education
High School Diploma -
St Clares College
Waverly12.2004
Skills
- Working with children check
- Police Check
- Drivers licence
- Own reliable transport
- Transcription and dictation
- Customer service expertise
- Scheduling and calendar management
- Data entry
- Medical billing
- General housekeeping ability
- Stocking supplies
- Medical terminology knowledge
- Microsoft Office expertise
- Senior leadership support
- Adaptive team player
- Call center experience
- Retail sales customer service
- Technologically savvy
- Patient-centered care
- Emergency response training
Timeline
Youth Worker
Child Youth Services
06.2022 - 10.2023
Covid Support
Australian Defence Force
08.2020 - 12.2020
Warehouse Assistant
No Bull Blinds
10.2019 - 05.2020
Doctor's Assistant
Dr Vanitha Visvalingam
10.2019 - 12.2019
Doctor's Assistant/Senior Medical Receptionist
Dial A Doctor
10.2016 - 09.2018
Senior Medical Assistant
Evelyn And Rose
01.2016 - 09.2018
Vet Nurse
Mosman Vet
06.2015 - 12.2016
Travel Advisor
TTNQ
02.2015 - 07.2016
Claims Customer Service Representative
Allianz Global Assistance
03.2013 - 03.2015
Travel Consultant
Budget Car Rentals/AVIS
01.2010 - 01.2013
Call Centre Operator
Limetaxi
09.2008 - 12.2011
Medical Office Administrator
Summitcare
02.2008 - 08.2014
Nursing Assistant
Summitcare
04.2006 - 12.2015
Retail Assistant
Coles
01.2006 - 11.2010
Kitchen Hand
Summitcare
01.2004 - 08.2014
Head Cashier Supervisor
Woolworths
02.2002 - 11.2005
High School Diploma -
St Clares College