Jessica Winkler
Sales assistant
Mount Pleasant,WA
Summary
Dynamic and results-oriented professional with a proven track record in customer service and teamwork, demonstrated at Bunnings Warehouse. Excelled in engaging customers and enhancing their shopping experience, leading to increased loyalty and return visits. Skilled in problem-solving and time management, ensuring efficient transaction processing and high customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Bunnings Warehouse
07.2014 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Provided expert advice for customers requiring help with paint and paint accessories.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Waitress
Tiamo Cafe and Restaurant
01.2013 - 07.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Sales Assistant
Brumby's Bakery
04.2011 - 12.2012
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Established rapport with customers using active listening and interpersonal skills.
- Executed visual merchandising strategies to attract customers and drive sales.
Education
Diploma - Nursing
South Metropolitan TAFE
Murdoch, WA12-2025
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Customer engagement
- Reliability and punctuality
- Professional appearance
- Policy and procedure adherence
- Verbal and written communication
- Calm demeanour
- Friendly and helpful
- Adaptable and flexible
Certification
- First Aid Certification
- Certificate III in Health Services Assistance at South Metropolitan TAFE, Perth in June 2024
Timeline
Retail Sales Associate
Bunnings Warehouse
07.2014 - Current
Waitress
Tiamo Cafe and Restaurant
01.2013 - 07.2014
Sales Assistant
Brumby's Bakery
04.2011 - 12.2012
Diploma - Nursing
South Metropolitan TAFE
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