Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Jessica Ann Wilkins-Mcfarlane

South West Rocks,NSW

Summary

With a strong work ethic and a passion for delivering exceptional customer service, I have honed my skills in both team collaboration and working independently. I am now seeking an opportunity to further my career and contribute my expertise to a dynamic organization.

Overview

12
12
years of professional experience

Work History

Kitchen Hand/ Front Of House Start Position

South West Rocks Country Club
04.2023 - Current
  • Customer service
  • Cash handling using point of sale system
  • Function preparation
  • Function waitressing
  • Preparing food
  • Barista
  • Answering telephone
  • Cleaning
  • Using EFTPOS
  • Cooking.

Admin/ Reception Promoted Position

South West Rocks Country Club
04.2023 - Current
  • Customer Service
  • Cash handling and reconciliation of large amounts
  • Banking / reconciling Clubs daily finical takings
  • Membership Management
  • Managing security and phone systems
  • Handling Queries and complaints via phone email and general correspondence Invoicing/ paying creditors Courtesy bus booking Bottle shop service.
  • Data entry
  • Paid attention to detail while completing assignments.

Retail Assistant

Rawspice Boutique
03.2022 - 04.2023
  • Customer Service
  • Cash Handling / EFTPOS
  • Answering telephone
  • Maintaining and ordering stock
  • Merchandising
  • Opening and closing shop independently
  • End of day balancing of registers and operation of equipment
  • Shopify maintenance – uploading of new stock, maintenance of old stock
  • Social media management of Instagram and Facebook accounts
  • Website Management.

Waitress/ Kitchen Hand/ Customer service

Thai On The Rocks
07.2015 - 03.2022
  • Customer Service
  • Cash Handling / EFTPOS
  • Answering telephone
  • Taking orders, delivering orders
  • Preparing food
  • Cleaning
  • Cooking
  • Overseeing of junior staff
  • Handling bookings
  • Issue handling.

Apprentice hairdresser

Saltwater Hair Styles
02.2017 - 04.2018
  • Customer Service
  • Cash Handling using register/ EFTPOS
  • Cleaning
  • Selling of Retail
  • Booking clients
  • Assisting senior hairdressers
  • Handling sensitive/ confidential information
  • Learning all aspects of hairdressing.

Customer service/Kitchen hand

South West Rocks Seafood
07.2012 - 05.2016
  • Customer service
  • Cash handling using register
  • Picking food orders, packing and serving food
  • Preparing food
  • Barista
  • Answering telephone
  • Cleaning
  • Using EFTPOS
  • Handling of stock orders
  • Cooking.

Education

Skills

  • Exceptional customer service
  • Valued team member
  • Ability to work independently & within a team
  • Willingness to go the extra mile for customer satisfaction
  • Excellent time management skills and organisation skills
  • Empathy and understanding towards customers
  • Commitment to work
  • Ability to remain calm under pressure
  • Flexible and Adaptable
  • Data Entry

References

  • Danielle Rushworth , 2IC South West Rocks Country Club, 0467 665 616
  • Janine Ford, Head Chef South West Rocks Country Club, 0418 262 483
  • Phill Kemp, Shift Supervisor South West Rocks Country Club, 0427 667 029
  • Dianne Wade, Rawspice Boutique, 0422 586 458
  • Peter Marnoch & Sara Sangduangdee, Thai On The Rocks, 6566 6655, 0423 311 564
  • Joanne Cavanagh, Saltwater Hairstyles, 0408 443 750
  • Jo Brewster, South West Rocks Seafood, 6566 7703


Hobbies and Interests

  • Speding time with family & Friends
  • Reading & cooking
  • Fishing & camping

Timeline

Kitchen Hand/ Front Of House Start Position

South West Rocks Country Club
04.2023 - Current

Admin/ Reception Promoted Position

South West Rocks Country Club
04.2023 - Current

Retail Assistant

Rawspice Boutique
03.2022 - 04.2023

Apprentice hairdresser

Saltwater Hair Styles
02.2017 - 04.2018

Waitress/ Kitchen Hand/ Customer service

Thai On The Rocks
07.2015 - 03.2022

Customer service/Kitchen hand

South West Rocks Seafood
07.2012 - 05.2016

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Jessica Ann Wilkins-Mcfarlane