Jessica Cassandra Detablan
Melbourne,VIC
Summary
Service - oriented, driven hospitality professional with international experience in hospitality industry who is known for providing Excellent customer service. Excel in both team environments and alone. I’m highly motivated and passionate to continue learning and improving my craft. SUMMARY CONTACT
Overview
8
8
years of professional experience
1
1
Certification
Work History
KITCHEN HAND
Society
Melbourne, VIC
10.2023 - Current
- Assisted chefs in food preparation and ingredient measurement tasks.
- Operated kitchen equipment safely, following all health regulations and guidelines.
- Collaborated with team members to streamline kitchen operations during peak hours.
- Monitored food safety practices, ensuring compliance with hygiene standards in the kitchen.
- Supported inventory management by labeling and storing food items appropriately.
- Cleaned dishes, pots, pans and utensils.
- Followed all health code guidelines when handling food items.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
HOUSEKEEPING
Coppersmith Hotel & Bistro
Melbourne, VIC
07.2023 - 10.2023
- Performed housekeeping duties such as changing bed linens, washing walls and furniture.
- Reviewed invoices from suppliers related to housekeeping services and supplies purchased.
- Created weekly reports on occupancy levels, revenue performance, housekeeping status.
- Assisted in general housekeeping to maintain store image.
- Developed and implemented quality assurance programs for housekeeping services.
- Responded promptly to customer requests regarding housekeeping needs.
- Helped with meal preparation.
- Responded promptly to guests' requests or complaints.
ASSISTANT COOK
GOVERNMENT HOSPITAL
LIGAO, ALBAY
01.2022 - 08.2023
- Prepared meals in accordance with dietary guidelines for hospital patients.
- Provided assistance to cooks in preparing meals during busy periods.
- Labeled containers properly with contents and date information.
- Checked quality of ingredients before adding them to a dish or meal.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Followed food safety protocols to prevent contamination during meal preparation.
- Supported training of new kitchen staff on proper cooking techniques and safety practices.
ADMIN (DOCTORS SECRETARY)
GOVERNMENT HOSPITAL
LIGAO, ALBAY
08.2020 - 12.2022
- Coordinated scheduling for meetings and appointments across departments.
- Prepared documents such Payroll, Court letters, Monthly Schedule, monthly & yearly Accomplishment reports of MD's, and minutes of meetings using Microsoft Office applications.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Communicated with clients, addressing inquiries and providing information promptly.
TOURIST ASSISTANCE
GOVERNMENT
LEGAZPI, ALBAY
07.2017 - 07.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assist in International and Local Seminars conducted by the Province.
- Develop strong customer relation by providing timely and accurate information and solutions to customer.
Education
DIPLOMA OF HOSPITALITY MANAGEMENT
STELLAR COLLEGE
Melbourne, VIC09-2025
CERTIFICATE IV IN KITCHEN MANAGEMENT
STELLAR COLLEGE
Melbourne, VIC03-2025
Bachelor of Science - Hospitality Management
DIVINE WORD COLLEGE OF LEGAZPI
LEGAZPI ALBAY, PHILIPPINES03-2017
Skills
- Customer service
- Food safety
- Time management
- Ingredient slicing
- Food plating and garnishment
- Basic culinary techniques
- Meal preparation
- Dedicated work ethic
- Knife skills
- High volume dining
Certification
- CERTIFICATE IV IN KITCHEN MANAGEMENT
- CERTIFICATE IN DIPLOMA OF HOSPITALITY MANAGEMENT
Languages
English
Professional
FILIPINO
Native/ Bilingual
Timeline
KITCHEN HAND
Society
10.2023 - Current
HOUSEKEEPING
Coppersmith Hotel & Bistro
07.2023 - 10.2023
ASSISTANT COOK
GOVERNMENT HOSPITAL
01.2022 - 08.2023
ADMIN (DOCTORS SECRETARY)
GOVERNMENT HOSPITAL
08.2020 - 12.2022
TOURIST ASSISTANCE
GOVERNMENT
07.2017 - 07.2020
DIPLOMA OF HOSPITALITY MANAGEMENT
STELLAR COLLEGE
CERTIFICATE IV IN KITCHEN MANAGEMENT
STELLAR COLLEGE
Bachelor of Science - Hospitality Management
DIVINE WORD COLLEGE OF LEGAZPI