Jessica McIntosh
Bondi Junction,NSW
Summary
I am a hardworking and reliable team member with a passion for supporting people in the community,
Overview
21
21
years of professional experience
Work History
Information and Referral Officer
St Vincent De Paul Society
10.2022 - Current
- Contribute to the successful implementation of the Strategic Plan within their team.
- Contribute to a team culture characterised by partnership and collaboration to achieve positive outcomes for people calling Vinnies Assist
- Provide interactions with callers which are culturally appropriate and consistent with trauma informed care practices
- Provide an excellent level of customer service to callers to ensure they are referred on appropriately internally or to external service providers
- Provide information, intake and referral services for all Vinnies Services across NSW
- ·Conducting initial assessments and triaging referrals for Welfare, AOD and Housing and Homelessness services.
- Finding and collaborating with external service providers to meet the needs of the people calling for assistance.
- Maintain and update information in the Society’s databases.
- Contribute to the Society’s effective safeguarding of children, act in accordance with the organisation’s Code of Conduct and comply with the organisation’s Workplace Health and Safety practices
- Keeeping Vinnies Assist information from across all directorates of the Society current.
- Training junior staff members, helping them develop their skills.
Field Placement Student
The Equanimity Project
07.2022 - 12.2022
- Interviewing clients and conducting initial intake assessments
- Working with clients to identify required supports
- Collaborating with other services to best address the needs of the client.
- Case note writing.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in navigating housing, Centrelink and Immigartion Services
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Qualified Chef
01.2003 - 01.2022
Education
TAFE NSW
Skills
- Communication and negotiation
- Problem solving and initiative
- Planning and organising
- Teamwork and collaboration
- Competent in using the Microsoft suite and Client Information Systems
Timeline
Information and Referral Officer
St Vincent De Paul Society
10.2022 - Current
Field Placement Student
The Equanimity Project
07.2022 - 12.2022
Qualified Chef
01.2003 - 01.2022
TAFE NSW
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