Jessie-Ann Palu

• AGPAL, RACGP and ACCRM Accreditation
• Cooperate Health - with larger business's throughout Bundaberg and surrounds.
• Managing Drs, Nurse and Admin.
• Planning, scheduling and assisting in excision clinics.
• Medicare online claiming.
• Staff appraisals.
• Cold Chain Management.
• Infectious control.
• Doctors recalls and reminders - assisting in urgent results.
• Managing Hotdoc and Cubiko.
• Development of regulatory compliance systems.
• After-hours calls - Rechenberg.
• Ordering of stationary, appt cards, medical supplies.
• Onboarding new Doctors, supporting them in their training programs.
• Maintained accurate records of all billing information including payments received from patients, medicare, insurance companies or Lawyers.
• Resolving conflicts between staff members or doctors.
• Recruited, trained, supervised, and evaluated staff members.
• Liaised between Northway Plaza Medical and Skincare and external organizations such as hospitals or healthcare networks.
• Scheduled appointments, managed doctors schedules, managed treatment room schedule, organized meetings and coordinated leave.
• Scheduled flu clinics.
• Onboarding new employees by providing orientation materials and training sessions.
• Coordinated patient care services to ensure quality of care was provided.
• Developed and implemented policies and procedures for effective practice management.
• Created strategic plans for improving efficiency in operations of Northway Plaza Medical and Skincare.
• Resolved customer complaints regarding billing issues or other concerns.
• Implemented strategies for increasing patient satisfaction through patient feedback.
• Reviewed patient records for accuracy and completeness prior to submitting claims to insurance companies or Lawyers.
• Communicated with patients with compassion while keeping medical information private.
• Rosters.
• Approving timesheets.
• WorkCover.
• BUPA - Immigration Medicals.
• Workplace Health and Safety Compliant

• AGPAL, RACGP and ACCRM Accreditation
• Cooperate Health - with larger business's throughout Bundaberg and surrounds.
• Managing Drs, Nurse and Admin.
• Planning, scheduling and assisting in excision clinics.
• Medicare online claiming.
• Staff appraisals.
• Cold Chain Management.
• Infectious control.
• Doctors recalls and reminders - assisting in urgent results.
• Managing Hotdoc and Cubiko.
• Development of regulatory compliance systems.
• After-hours calls - Rechenberg.
• Ordering of stationary, appt cards, medical supplies.
• Onboarding new Doctors, supporting them in their training programs.
• Maintained accurate records of all billing information including payments received from patients, medicare, insurance companies or Lawyers.
• Resolving conflicts between staff members or doctors.
• Recruited, trained, supervised, and evaluated staff members.
• Liaised between Burnett Medical Centre and external organizations such as hospitals or healthcare networks.
• Scheduled appointments, managed doctors schedules, managed treatment room schedule, organized meetings and coordinated leave.
• Scheduled flu clinics.
• Onboarding new employees by providing orientation materials and training sessions.
• Coordinated patient care services to ensure quality of care was provided.
• Developed and implemented policies and procedures for effective practice management.
• Created strategic plans for improving efficiency in operations of Burnett Medical Centre.
• Resolved customer complaints regarding billing issues or other concerns.
• Implemented strategies for increasing patient satisfaction through patient feedback.
• Reviewed patient records for accuracy and completeness prior to submitting claims to insurance companies or Lawyers.
• Communicated with patients with compassion while keeping medical information private.
• Rosters.
• Approving timesheets.
• WorkCover.
• BUPA - Immigration Medicals.
• Workplace Health and Safety Compliant

· Customer Service

. Planning the day

. Coordinating surgeries

. Handling emergencies

. Liaising with vets about in-patients

. After hours calls

. Management Skills

· Coordinating with staff

· Constructing training programs

· Training staff

· Conducting staff reviews

· Competing weekly orders

· Stock-fill

· Product Knowledge

· Handling and having responsibility of large sums of money

· Entering of product data into the business system

· Setting up in store displays

· Trusted with handling of store and safe keys

· Cashier Services

· Exceptional Cliental Service

· Professional Telephone Manner

· Handling Of Customer Complaints

· Banking

· Stocktaking/Shelf Filling

· Accounts/Invoices

· Marketing

· Planograms

· Stationary Orders

· Perfume Assistance

· Cosmetic Assistance

· Basic Microsoft Suite

· Pharmacy/script services

· Trained for Assistant Supervisor/Manager roles