Clair Willoughby
Shellharbour,NSW
Summary
Highly motivated and goal-driven professional with a strong work ethic and proven experience in medical practice management, administration, and client-focused roles. Known for being dependable, adaptable, and calm under pressure, with excellent organisational and communication skills. Enjoys challenges and is committed to delivering high-quality outcomes while supporting team success and patient care.
Overview
3
3
Certifications
19
19
years of professional experience
Work History
Medical Practice Manager
Lakeside Medical Practice
03.2023 - Current
- Coordinated communication between medical staff and administration to enhance patient care
- Developed, implemented, and maintained office policies and procedures
- Monitored and evaluated service quality, driving continuous improvement initiatives
- Prepared reports on office performance, patient volumes, and maintained accurate data entry logs
- Managed conflict resolution between staff and patients in a professional and calm manner
- Ensured compliance with all health and safety regulations
- Maintained extensive use of medical software including Medical Director and PracSoft
- Processed and supplied subpoenaed medical records to courts and external services
Optical Assistant / Receptionist
Wise Eyes Optical
09.2022 - 03.2023
- Managed appointment bookings using Optimate booking systems
- Provided reception and administrative support, including phone and email enquiries
- Processed Vision Australia claims
- Checked and managed incoming spectacle jobs
- Assisted patients with frame selection and product advice
- Processed payments and recorded orders
- Ordered contact lenses and frames
- Maintained stock displays, merchandising, and general housekeeping
NDIS Support Worker / Cleaner
03.2022 - 09.2022
- Assisted clients with daily household tasks
- Provided general cleaning, end-of-lease cleans, and housekeeping services
- Ensured safe, hygienic, and supportive environments for clients unable to complete tasks independently
Domestic Cleaner
Absolute Domestic
09.2021 - 09.2022
- Provided regular domestic cleaning services for multiple clients
- Completed kitchen, bathroom, laundry, spring, and end-of-lease cleans
- Assisted with home organisation tasks
Animal Attendant
Around the Clock Dog Care
01.2022 - 08.2022
- Monitored and cared for dogs of all breeds and sizes
- Cleaned enclosures and daycare areas
- Prepared food and assisted with feeding routines
- Groomed dogs and maintained hygiene standards
- Assessed animal temperaments and behaviours
- Managed distressed animals calmly and safely
- Signed in animals and processed EFTPOS and cash payments
Photography Assistant
OneMadRose Photography
01.2018 - 12.2018
- Assisted with shoot setup and pack down
- Organised and set up lighting equipment
Customer Service / Retail Assistant
The Reject Shop
01.2008 - 12.2009
- Operated cash registers
- Stock taking and shelf replenishment
- General store duties and cleaning
Education
Certificate III - Education Support
TAFE NSW
01.2026
Skills
- Medical Practice Management
- Office & Administration Management
- Policy Development & Implementation
- Medical Software: Medical Director & PracSoft
- Booking Systems
- Microsoft Office
- Excellent Time Management & Fast Learner
- Strong Attention to Detail
- Clear and Concise Communication
- Conflict Resolution
- Quality Assurance & Reporting
- Ability to Remain Calm in Distressing Situations
- Team Player with a Positive Attitude
- CPR & First Aid Trained
- Patient care coordination
- Data entry
References
- Dr Adam Huber, Lakeside Medical Practice, 0459 404 879
- Dr Dayal Kumerage, Lakeside Medical Practice, 0424 614 275
- Rochelle Relf, OneMadRose Photography, 0431 938 258
Personal Information
- Date of Birth: 05/24/93
- Driving License: Current NSW Driver's Licence
Certification
CPR Certification 2025
Timeline
Medical Practice Manager
Lakeside Medical Practice
03.2023 - Current
Optical Assistant / Receptionist
Wise Eyes Optical
09.2022 - 03.2023
NDIS Support Worker / Cleaner
03.2022 - 09.2022
Animal Attendant
Around the Clock Dog Care
01.2022 - 08.2022
Domestic Cleaner
Absolute Domestic
09.2021 - 09.2022
Photography Assistant
OneMadRose Photography
01.2018 - 12.2018
Customer Service / Retail Assistant
The Reject Shop
01.2008 - 12.2009
Certificate III - Education Support
TAFE NSW