Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies/Extra Curricular
Timeline
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Jessie Hackney

North Mackay,QLD

Summary

I am a talented worker who brings strong sales, service and team leadership abilities to any position. An experienced trainer across all previous job titles, I strive to create an effective, successful business everywhere I go. From casual working to managerial and supervisory titles within a short time, I am a quick learner, observant and work well under pressure and in fast-paced environments.



Overview

5
5
years of professional experience

Work History

Hospitality Assistant

HellaCool Creamery
04.2021 - Current
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
  • Increased clients by carefully training staff to be accountable and motivated through hands-on training.
  • Identified and resolved customer complaints concerning food or lodging.

Retail Supervisor

North Mackay Newsagency
09.2018 - 02.2024
  • Managed inventory levels for optimal stock availability and minimized overstock situations.
  • Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Boosted store sales through effective merchandising, product placement, and promotional displays.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Entered and priced inventory to assist with efficient restocking.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Excellent communication skills, both verbal and written.

Education

Bachelor of Music - Music Performance

Central Queensland University
Mackay, QLD
11.2025

Skills

  • Relationship Building
  • Decision-Making
  • Staff Training and Development
  • Delegation and Supervision
  • Inventory Management
  • Cash Handling and Reconciliation
  • Punctuality and Reliability
  • Communication and Information Relay
  • Specials Promotion and Upselling

Accomplishments

  • Supervised a team of 5 or more staff members.
  • Organised work rosters of up to 8 staff members over busiest work periods.
  • Stepped up and assisted in running a business after the passing of former boss and through management changes
  • Nominated, accepted into and completed SHEP (Student Honours Ensemble Program) in Mackay.


Hobbies/Extra Curricular

I am currently performing in Mackay's jazzy Bluewater Big Band with weekly rehearsals and multiple performances throughout the year. I am also aiming to co-create a new band this year with current and ex-university students in Mackay with original music. 

I have played netball each year since 2013 across multiple teams however am taking a break this year to further my music career and oppurtunites. 

Timeline

Hospitality Assistant

HellaCool Creamery
04.2021 - Current

Retail Supervisor

North Mackay Newsagency
09.2018 - 02.2024

Bachelor of Music - Music Performance

Central Queensland University

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Jessie Hackney