Jessie Ma
Sydney,NSW
Summary
A high achieving student with passion for continuous improvement, eager to act as a mentor to pass on both the attitude and skills required for academic excellence. Driven by a personal passion for academia, excelling in time management, learned study skills and problem-solving. Reliable and flexible, with strong skills in collaboration and customer satisfaction built from experience in customer service. Able to communication professionally with all ages and fluent in Mandarin in order to support students and parents along the path of academic success.
Overview
1
1
year of professional experience
Work History
Barista
Chatime
01.2022 - 12.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods, collaborating with team members to optimize workflow.
- Handled customer complaints professionally through strong communication abilities, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of proper health and customer service protocols
Education
Baulkham Hills High School
SydneyBachelor of Science - Engineering (electrical)
University of Melbourne
Parkville, VIC12-2027
Skills
- Time management
- Strong problem-solving abilities and attention to detail
- Friendly and empathetic
- Patient and methodical in training and teaching others
- Extensive peer tutoring experience within a collaborative environment
- Effective study skills as reflected through HSC results
- Personal interest and clear proficiency in both mathematics and science (physics and chemistry)
- Fluent in Mandarin Chinese
Languages
Chinese (Mandarin)
Native or Bilingual
Interests
I enjoy drawing and painting with a variety of mediums which helps me foster my creativity, attention to detail and faith in the creative process Aside from academics, I also enjoy dancing which not only serves as a fun and social creative outlet but also maintains a healthy balance of physical activity necessary for productive studies and sustainable academic excellence
Timeline
Barista
Chatime
01.2022 - 12.2022
Baulkham Hills High School
Bachelor of Science - Engineering (electrical)
University of Melbourne
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