Jessie McDermott

East Tamworth

Summary

Through my previous experience as a beauty therapist and my customer service role within our family business, i have developed strong abilities to communicate, attention to details, skills in product restocking and product knowledge; i enjoy problem solving and working within a team environment. I am eager to develop and learn new skills whilst maintaining a high standard of work.

Overview

years of professional experience

Work History

Customer Service Cashier

Berger Hawaiian Shave Ice

Moree, NSW

01.2000 - Current

Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer balances throughout shifts.
Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Trained new hires on operational procedures and customer interaction best practices.
Monitored store cleanliness and organized workstations to enhance customer experience.
Streamlined checkout processes, reducing wait times for customers during peak hours.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Beauty Therapist

Imagine Nails and Beauty

Narrabri, NSW

01.2025 - 12.2025

Provided skincare consultations, recommending treatments tailored to individual client needs.
Executed facials, massages, waxing, manicure and pedicure services, ensuring high standards of hygiene and client satisfaction.
Assisted in maintaining cleanliness and organization of treatment rooms and tools.
Developed proficiency in using various beauty products and equipment for treatments.
Built strong relationships with clients, enhancing loyalty through exceptional service delivery.
Supported team members during peak hours, fostering a collaborative work environment.
Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.

Education

Diploma - Beauty Therapy

French Beauty Academy

Gold Coast

12-2016

High School Diploma -

Calrossy Anglican School

Tamworth, NSW

10-2008

Skills

Customer service

Merchandise restocking

Reliability and punctuality

Product knowledge

Customer inquiries

Timeline