JESSIE PIZZANO
Hope Island
Summary
I am a university graduate with a Bachelor of Business (Event Management and Marketing) looking for an opportunity to apply my education and gain experience in the industry as well as other professional work areas. I am a detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
TAFE at Schools - Business Development
TAFE Queensland
03.2023 - Current
- Working within different systems including Pathways, SMS and CRM
- Multi-tasking various tasks at any given time and prioritising large workloads to meet important deadlines
- Elevated guest satisfaction by investigating and resolving enquiries
- Processing large volumes of enrolments with high level of accuracy
- Keep detailed and accurate records for sales data
- Communicate with clients in-person and via phone and email, maintaining positive relationships and high client satisfaction
- Proofread and prepared memos, documents and contracts, ensuring error-free correspondence to professionally represent the company
Admissions and Enrolments
TAFE Queensland, Southport
06.2014 - 03.2023
- Experience in customer service and extensive knowledge on TAFE Queensland courses including eligibility requirements and government subsidies, processes and systems
- Outbound marketing calls for on selling of courses and lead data information collection
- Leadership experience back filling manager role and overseeing team of 6-8 people
- Building strong external stakeholder relationships working closely with partner clients
- Account management and resolution
Event Organiser
Fiesta Latinos
08.2013 - 12.2014
- Organising and preparing for weekly social events
- Promoting events and creating flyers/promotional material
- Social media management
- Working closely with clients to understand their needs and concerns and reach a clear objective for each event
- Collaborate with vendors to meet client expectations
- Tailoring services offered according to the personal tastes and budgets of clients
Customer Retention Officer
Aida Sales Gold Coast
01.2013 - 10.2013
- Providing exemplary customer service over the phone and retaining memberships for different campaigns
- Reaching set sale targets and percentages
- Addressed all customer enquiries including upselling of services and technical support
- Ensured customer loyalty and retention by addressing concerns on accounts and resolving them
- Met and exceeded call times and quotas and metrics in a fast paced call centre environment.
Event Assistant
Chefing Solutions Ashburton
01.2010 - 10.2012
- Meeting and liaising with clients, guests, management, kitchen and front of house to discuss pre and post event matters or concerns
- Organising and delegating duties at each event for staff members
- Set up and take down of event space
- Professionally assist guests with seat location at busy events
- Inspection of event facilities to ensure that they meet customer requirements
Education
Bachelor of Business - Marketing and Event Management
Griffith University
Gold Coast12.2012
Certificate II in Tourism Operations - undefined
Benowa State High School Gold, Benowa State
High
Skills
- Communication and Organisational Skills
- Effective Time Management
- Microsoft Office
- Customer Service and Sales
- Business Development
Additional Information
References available upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
TAFE at Schools - Business Development
TAFE Queensland
03.2023 - Current
Admissions and Enrolments
TAFE Queensland, Southport
06.2014 - 03.2023
Event Organiser
Fiesta Latinos
08.2013 - 12.2014
Customer Retention Officer
Aida Sales Gold Coast
01.2013 - 10.2013
Event Assistant
Chefing Solutions Ashburton
01.2010 - 10.2012
Bachelor of Business - Marketing and Event Management
Griffith University
Certificate II in Tourism Operations - undefined
Benowa State High School Gold, Benowa State
High
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