Jessie Wilson
Warrnambool,Vic
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail and banking industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
16
16
years of professional experience
Work History
Council Administration
Wheelie Waste
Warrnambool, Victoria
04.2024 - Current
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
CUSTOMER ADVISOR
National Australia Bank
WARRNAMBOOL, VIC
08.2021 - 04.2024
- Consulted with customers to discuss concerns and offer detailed information.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Engaged with customers and recommended products based on needs and requests.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Offered friendly greetings and assistance to incoming customers.
- Gained thorough knowledge of a full range of our products and services to make expert recommendations.
Barista/All Rounder
Coffee Treat
Warrnambool, Victoria
01.2021 - 07.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
SUPERVISOR
McMahon Family Catering
01.2019 - 01.2021
- I am responsible for completing orders, helping with catering, cooking, serving staff and students at Emmanual Junior
- Key Responsibilities
- Managing the canteen, counting tills, and completing stock orders
- Managing staff and making coffee’s
- Cooking food for the students and completing catering orders upon request.
MANAGER
BARISTA, Le Crepe Man of Belfast
01.2017 - 01.2018
- As the Barista/ Manager I was responsible for opening, closing and running the shop while the owner was away, Helping with rosters, running food, making crepes and coffees and training new staff. Key Responsibilities
- Managing the shop, opening and closing of the business.
- Counting the tills and completing EOD duties
- Making coffee’s and crepes, managing staff Achievements
- Assisting the owner with his new business and train new staff how to make coffee and crepes.
BARISTA, Rebecca’s Cafe
01.2016 - 01.2017
- Rebecca’s Cafe is known for many things in this area, while working here I not only made coffee and ran food, I helped in the ice-cream shop, baked and packed yo-yo’s and other goodies Rebecca’s is famous for as well as opened and closed the shop
- Key Responsibilities
- Making Coffee
- Running food and drinks
- Cleaning the coffee machine and opening and closing the store
- Baking all Rebecca’s cafe treats (yo-yo’s, florentines etc)
Retail Assistant
JEANS WEST
01.2013 - 01.2015
- As 2IC I took on the duties and responsibilities while the manager was away
- I loved working in retail and interacting with customers in this way
- It was a nice change to hospitality
- Key Responsibilities
- Serving Customers
- Racking Clothes
- Unpacking boxes/stock
- Opening/Closing the store
CREW TRAINER/BARISTA
Mcdonalds Warrnambool
Nunawading
01.2009 - 01.2014
- I was in charge of all orientations for new staff, training staff on either Front Counter or Cafe and helping complete online modules
- As a barista, I enjoyed working within the fast paced cafe, producing quality coffee in minimal time
- Key Responsibilities
- Training new staff
- Making coffee
- Customer service
- Achievements
- Becoming a barista and crew trainer
- Training over 50 people how to make coffee
Manager
Barista
- I was responsible for opening, closing and running the shop while the owner was away, Helping with rosters, running food, making crepes and coffees and training new staff
- Key Responsibilities
- Managing the shop, opening and closing of the business
- Counting the tills and completing EOD duties
- Making coffee’s and crepes, managing staff
- Achievements
- Assisting the owner with his new business and train new staff how to make coffee and crepes.
Education
Food Safety Supervisor Certificate -
01.2019
Bachelor of Social Science - Criminal Justice
Navitas01.2009
Counselling
University of Tasmania
Hobart, TASSkills
- Exceptional attention to detail
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Creative Problem Solving
- Technologically advanced
- Able to grasp new concepts quickly and efficiently
- Multitasking and Prioritization
- Professional telephone demeanor
- Organizational Skills
Timeline
Council Administration
Wheelie Waste
04.2024 - Current
CUSTOMER ADVISOR
National Australia Bank
08.2021 - 04.2024
Barista/All Rounder
Coffee Treat
01.2021 - 07.2021
SUPERVISOR
McMahon Family Catering
01.2019 - 01.2021
MANAGER
BARISTA, Le Crepe Man of Belfast
01.2017 - 01.2018
BARISTA, Rebecca’s Cafe
01.2016 - 01.2017
Retail Assistant
JEANS WEST
01.2013 - 01.2015
CREW TRAINER/BARISTA
Mcdonalds Warrnambool
01.2009 - 01.2014
Manager
Barista
Food Safety Supervisor Certificate -
Bachelor of Social Science - Criminal Justice
Counselling
University of Tasmania
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