Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Timeline
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Jethro Bates

Lilydale,Australia

Summary

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment. Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Dominos's Pizza
01.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Manager of Operations

Zamberos
01.2024 - 09.2024
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.

Barista

Guerrilla Coffee
11.2023 - 05.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.

Team Member

MCDONALDS
01.2019 - 08.2022
  • At McDonalds I was required to follow multiple procedures and policies
  • It was required of me to complete tasks correctly under significant time pressure
  • I worked in the front of house, interacting and serving a high volume of customers
  • I used my great people skills to provide excellent customer service
  • At times I needed to deescalate angry or upset customers in a professional manner
  • This job provided me with a great all-rounder set of customer experience skills, fast paced time management and teamwork skills
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Launceston College
11.2024

Grade 8-10 -

Queechy High School
01.2021

Skills

  • Work well under pressure
  • Store Organization
  • POS experience
  • Hard Working
  • Problem-Solving
  • Customer Service
  • Customer experience
  • Retail Operations

Hobbies and Interests

I have participated in high level sports and represented at a state and national level for volleyball and canoe polo. Within the canoe polo community, I am in the organisation committee, refereeing and some coaching.

Accomplishments

  • Represented Australia at the world championships in kayaking.
  • currently coaching a number of juniors at an international level

Timeline

Assistant Store Manager

Dominos's Pizza
01.2024 - Current

Manager of Operations

Zamberos
01.2024 - 09.2024

Barista

Guerrilla Coffee
11.2023 - 05.2024

Team Member

MCDONALDS
01.2019 - 08.2022

Launceston College

Grade 8-10 -

Queechy High School

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Jethro Bates