Hi, I’m
JAEMMALYN MARCELO
Mulgrave,VIC
Summary
Experienced with leading food and beverage teams to deliver high-quality service. Utilizes effective leadership and operational management to enhance service efficiency and guest satisfaction. Knowledge of maintaining health and safety compliance and fostering collaborative team environment.
Overview
11
years of professional experience
1
Certification
Work History
Rydges Sydney Airport
FOOD AND BEVERAGE TEAM LEADER (Full-Time)
04.2022 - 10.2025
Job overview
- Led food and beverage operations, ensuring high-quality service standards and guest satisfaction.
- Managed the execution and delivery of room service orders, ensuring timely and accurate presentation to guest specifications.
- Oversaw the accurate processing of end-of-shift financials, including cash-off procedures for the restaurant and bar outlets.
- Mentored and trained team members on best practices in customer service and product knowledge.
- Coordinated successful operational turn-over and communication with the kitchen/next shift by meticulously submitting duty logs.
- Maintained venue readiness and high aesthetic standards for dinner service by ensuring the restaurant and surrounding areas were clean and presentable.
- Developed a positive work environment by fostering open communication and teamwork among staff members.
Coles Online Supermarket
TEAM MEMBER (Loader/ Online Shopper)
08.2020 - 11.2024
Job overview
- Consolidated customers' orders and loaded them into the van for delivery.
- Streamlined online order fulfillment processes to enhance efficiency and accuracy.
- Maintained cleanliness and organization in work areas to ensure safety standards compliance.
- Monitored product quality during packing to uphold company standards and customer satisfaction.
Rydges Sydney Airport
FOOD AND BEVERAGE SUPERVISOR (Casual)
04.2018 - 04.2020
Job overview
- Trained new employees, accelerating their familiarity with critical tasks and workplace protocols.
- Processed cash-off duties for outlets such as the restaurant and café.
- Ensured high venue presentation standards by keeping the venue and buffet clean and presentable.
- Submitted duty logs after shift to ensure successful turn-over.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
Rydges Sydney Airport
FOOD AND BEVERAGE ATTENDANT
08.2016 - 04.2018
Job overview
- Supported different outlets including the café, banquet, and room service.
- Managed dining area efficiency by clearing and setting up tables.
- Provided pleasant customer service and took orders efficiently.
Valiant Advanced Systems and Devices Corp.
ADMINISTRATION STAFF
09.2014 - 04.2015
Job overview
- Coached and mentored trainees to ensure smooth adaptation to their new workplace.
- Prepared and compiled detailed expense reports for submission to the Accounting Department.
- Managed office supplies, tools, and uniforms for the Engineering Department.
- Answered and managed incoming and outgoing calls while accurately recording messages.
Education
TAFE NSW - Meadowbank
Bachelor from Information Technology (Network Security)
01.2020
Sydney Institute of TAFE – Ultimo College
Certificate IV from Information Technology (Networking)
01.2018
University of Makati, Philippines
Bachelor of Science from Electronics and Telecommunication Technology
01.2014
Skills
- Food and beverage team leadership
- Operational readiness management
- Cash management expertise
- Customer service proficiency
- Venue maintenance
- Proficient in Microsoft Office
- Allergen awareness
Certification
- RSA License (NSW)
- Vittoria Coffee Training
Languages
English
Full Professional
Timeline
FOOD AND BEVERAGE TEAM LEADER (Full-Time)
Rydges Sydney Airport
04.2022 - 10.2025
TEAM MEMBER (Loader/ Online Shopper)
Coles Online Supermarket
08.2020 - 11.2024
FOOD AND BEVERAGE SUPERVISOR (Casual)
Rydges Sydney Airport
04.2018 - 04.2020
FOOD AND BEVERAGE ATTENDANT
Rydges Sydney Airport
08.2016 - 04.2018
ADMINISTRATION STAFF
Valiant Advanced Systems and Devices Corp.
09.2014 - 04.2015
Sydney Institute of TAFE – Ultimo College
Certificate IV from Information Technology (Networking)
University of Makati, Philippines
Bachelor of Science from Electronics and Telecommunication Technology
TAFE NSW - Meadowbank
Bachelor from Information Technology (Network Security)