Jhanvi Parashar

Casual Retail Assistant

Cotton On Group

11.2023 - Current

Coordinated with other departments to ensure smooth operations during high-traffic periods such as holidays or special events.
Adhered to all company policies and procedures while performing daily tasks, ensuring a safe and secure shopping environment for customers and staff.
Recommended complementary purchases to customers, increasing revenue.
Helped customers complete purchases, locate items, and join reward programs.
Listened to customer needs and desires to identify and recommend optimal products.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Greeted customers and helped with product questions, selections, and purchases.
Collaborated with the team to achieve daily sales targets and consistently exceed performance expectations.
Stocked merchandise, clearly labelling items, and arranging according to size or color.
Developed professional relationships with customers to increase loyalty, retention and rapport.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Worked effectively in fast-paced environments.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Contributed to a positive work environment through effective communication and collaboration with team members and supervisors.
Used POS system to process sales, returns, online orders, and gift card activations.
Managed efficient cash register operations.
Resolved escalated customer complaints diplomatically, balancing company policies with maintaining client loyalty.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Developed and maintained courteous and effective working relationships.
Maintained clean sales floor and straightened and faced merchandise.
Passionate about learning and committed to continual improvement.