Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Michael Bernard Szuladzinski

Michael Bernard Szuladzinski

Castlecrag,Australia

Summary

Professional relationship management expert with strong emphasis on team collaboration and delivering results. Proven track record in client engagement, conflict resolution, and strategic planning. Known for adaptability and reliability while excelling in communication, problem-solving, and building lasting client partnerships. Adept at navigating changing needs and driving success through effective relationship strategies.

Overview

16
16
years of professional experience

Work History

Sales Manager

Nima Samandi
11.2019 - 06.2025
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm leads and responded to customer questions about vehicle availability, price, and options.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
  • Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Relationship Manager

Vystal Property Group
04.2016 - 12.2018


  • Assisted customers in navigating complex real estate transactions from start to finish while minimizing complications and delays.
  • Provided comprehensive financial analysis of potential investments, enabling clients to make informed decisions based on accurate data.
  • Exceeded revenue targets consistently by deploying targeted sales strategies, leading to increased market share for the business.
  • Promoted a high-performance team culture through effective communication, training programs, and ongoing professional development initiatives.
  • Implemented innovative marketing strategies to attract new clients and grow the business consistently.
  • Streamlined the property acquisition process, expediting negotiations and closing deals in a timely manner for optimal results.
  • Delivered exceptional customer service throughout all stages of the investment process leading to high levels of client referral rates.

In Home Consultant

Members Alliance
05.2015 - 04.2016
  • Guided clients in evaluating product features, benefits, and comparisons.
  • Facilitated smooth transactions by guiding clients through paperwork processes and liaising with internal departments for timely execution of contracts.
  • Resolved customer issues promptly, ensuring satisfaction while adhering to company guidelines and maintaining professionalism at all times.
  • Built strong rapport with clients, fostering trust and long-term relationships.
  • Collaborated with team members to develop comprehensive service plans tailored to each customers unique situation.
  • Improved overall team performance through participation in regular meetings where ideas were exchanged, challenges were addressed, and successes were celebrated collectively.
  • Exceeded sales targets consistently by employing effective consultative selling techniques during in-home visits.

Property Development Associate

Analytical Service Company
11.2010 - 05.2015
  • Collaborated with cross-functional teams to drive successful property development projects from inception to completion.
  • Partnered with construction professionals during new property development projects, ensuring timely completion within established budgets.
  • Completed projects in alignment with target deadlines and financial objectives.
  • Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
  • Negotiated contracts with vendors and service providers for cost-effective solutions that supported project requirements.
  • Conducted regular risk assessments to proactively identify potential issues, allowing for timely resolutions before impacting project timelines.

Real Estate Agent

Shead Property
10.2009 - 11.2010
  • Cultivated relationships with local homeowners to secure market appraisal appointments.
  • Maintained detailed records of contacts and scheduled future engagements in CRM.
  • Developed comprehensive market analysis reports.
  • Presented customized sales plans to homeowners for effective implementation.
  • Facilitated property tours for potential buyers.
  • Reviewed buyer interest metrics.
  • Managed negotiations for property transactions.
  • Executed comprehensive sales strategies to complete transactions and enhance customer satisfaction.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Advised clients on market conditions and property value for informed decision-making.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.

Education

Certificate IV - Finance & Mortgage Broking

Kaplan Professional
01-2018

Certificate IV - Real Estate (Agency Management)

Real Estate Institute of NSW

Diploma - Commerce

Sydney Institute of Business & Technology

Certificate IV - Business

Sydney Institute of Business & Technology

Higher School Certificate - Riverview

St Ignatius College

Skills

  • Customer Service-oriented
  • Excellent communication
  • Active listening
  • New business development
  • Relationship building and management
  • Collaborative team work
  • Organization and time management

Languages

Polish
Limited Working

Timeline

Sales Manager

Nima Samandi
11.2019 - 06.2025

Relationship Manager

Vystal Property Group
04.2016 - 12.2018

In Home Consultant

Members Alliance
05.2015 - 04.2016

Property Development Associate

Analytical Service Company
11.2010 - 05.2015

Real Estate Agent

Shead Property
10.2009 - 11.2010

Diploma - Commerce

Sydney Institute of Business & Technology

Certificate IV - Business

Sydney Institute of Business & Technology

Higher School Certificate - Riverview

St Ignatius College

Certificate IV - Finance & Mortgage Broking

Kaplan Professional

Certificate IV - Real Estate (Agency Management)

Real Estate Institute of NSW

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Michael Bernard Szuladzinski