Jhon Ponce
Lima,Peru
Summary
Experience in different jobs. A proactive person who is a fast learner and is used to working under pressure. Committed to giving my best in the workplace Organized Dining Room Attendant offering 6 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Head Waiter
GUZMAN Y GOMEZ
10.2023 - 08.2024
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
Busser Host and Kitchen Hander
Honos Restaurant
- Remove used plates, glasses, napkins, and silverware
- Prepare the tables for the next guests
- Refill supplies
- Greet and welcome guests
- Help with the preparation of the dishes
- Help with kitchen cleaning.
Waiter
Koma Restaurant
- Take orders
- Serve food and beverages
- Check on guests' satisfaction.
Waiter and Kitchen Hander
7 soups
- Take orders
- Help with de preparation of the dishes
- Serve food and Beverages
- Help with kitchen cleaning.
Housekeeper
HOME SOLUTIONS
- Floor and surface cleaning
- Cleaning and disinfection of bathrooms
- Organization in all kinds of situations make bed, clean windows, floors, etc…
Education
Certificate III IN BUSINESS - BUSINESS
GREYSTONE COLLEGE
Brisbane, QLD03.2025
English -
ILSC College
Brisbane, Australia01.2023
Marketing Strategic -
Touluse Lautrec
Lima, Peru01.2020
SPORTS NUTRITION AND HIGH-PERFONMANCE -
DEPORCIENCIAS
Lima, Peru01.2018
Skills
- Committed
- Team player
- Problem Solving
- Hard Worker
- Confidence
- Punctual
- Adaptability/Flexibility
- Customer Service
Certification
- Marketing Strategic|Touluse Lautrec
- Americas Lima, Peru | Class of 2020
- SPORTS NUTRITION AND HIGH-PERFONMANCE | DEPORCIENCIAS
- Lima, Peru | Class of 2018
- English | ILSC College
- Brisbane, Australia | Class of 2023
- White Card: Queensland
- Responsible Service of Alcohol Licence: Queensland
Languages
Spanish
Native
English
Intermediate
Availability
Full availability from monday to friday on the morning and weekends and public holidays all the day
Timeline
Head Waiter
GUZMAN Y GOMEZ
10.2023 - 08.2024
Busser Host and Kitchen Hander
Honos Restaurant
Waiter
Koma Restaurant
Waiter and Kitchen Hander
7 soups
Housekeeper
HOME SOLUTIONS
Certificate III IN BUSINESS - BUSINESS
GREYSTONE COLLEGE
English -
ILSC College
Marketing Strategic -
Touluse Lautrec
SPORTS NUTRITION AND HIGH-PERFONMANCE -
DEPORCIENCIAS
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