JHONREL CAMASURA
Cranbourne,VIC
Summary
Experienced in enhancing customer satisfaction with strong problem-solving abilities and technical support expertise. Demonstrated exceptional customer relationship management skills and adeptness at handling multiple tasks simultaneously, resulting in improved service delivery and increased client contentment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
AGED CARE CLEANER
Homestyle Aged Care-Langford Grange
07.2024 - Current
- Cleaned resident rooms, bathrooms, and common areas regularly
- Managed laundry, including washing, drying, and folding
- Safely disposed of waste and followed infection control procedures
- Kept track of cleaning supplies and restocked as needed
- Reported maintenance issues and potential hazards
- Worked closely with healthcare staff and interacted kindly with residents
CALL CENTER REPRESENTATIVE
Qualfon Call Center
04.2020 - 09.2021
- Managed high call volume while providing exceptional customer support and maintaining professional composure
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
SERVICE CREW MEMBER
Fast Food Service
04.2020 - 09.2021
- Enhanced customer satisfaction by providing efficient and friendly service to customers
- Collaborated with team members to meet high standards of service during peak hours
- Developed strong multitasking skills while managing multiple responsibilities simultaneously during high-pressure situations
- Prepared food items accurately and quickly, adhering to strict food safety guidelines
Education
BACHELOR OF SCIENCE - ELECTRICAL ENGINEERING
Cebu Technological University-MC
05.2024
SECONDARY SCHOOL-SENIOR HIGH -
Cebu Technological University-MC
01.2018
SECONDARY SCHOOL-JUNIOR HIGH -
Opao Elementary School
01.2016
PRIMARY SCHOOL -
Liloan National High School
Liloan01.2012
Skills
- Problem Solving
- Customer Support
- Customer Service
- Willing to be trained
- Hardworking
- Honest
- Trustworthy
- Communicating with clients
- Strong Communication
- Complaint Resolution
- Technical Support
Certification
- Do Food Safely Certificate
- NDIS Quality and Safeguard Commission Certificate
- Australian Commission on Safety and Quality in Health Care Certificate
Timeline
AGED CARE CLEANER
Homestyle Aged Care-Langford Grange
07.2024 - Current
CALL CENTER REPRESENTATIVE
Qualfon Call Center
04.2020 - 09.2021
SERVICE CREW MEMBER
Fast Food Service
04.2020 - 09.2021
BACHELOR OF SCIENCE - ELECTRICAL ENGINEERING
Cebu Technological University-MC
SECONDARY SCHOOL-SENIOR HIGH -
Cebu Technological University-MC
SECONDARY SCHOOL-JUNIOR HIGH -
Opao Elementary School
PRIMARY SCHOOL -
Liloan National High School
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