Jia Fu
Kogarah,NSW
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Manager/2IC Manager
Harvey Norman Furniture
2013.05 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Developed and maintained relationships with customers and suppliers through account development.
Sales Consultant
Ozcraft Furniture
2010.02 - 2013.04
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
Warehouse Supervisor
Century Fine Imports
2006.03 - 2010.02
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw daily operations and shipping and handling processes.
Sales Manager
Acorn Furniture
2002.05 - 2006.03
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Education
High School Diploma -
James Cook Boys High School
Kogarah, NSWSkills
- Technical Proficiency
- Negotiation
- Managing Operations and Efficiency
- Time Management
- Product Management and Branding
- Key Performance Indicators (KPI)
- Business Analysis
- Customer Relationship Management
- Staff Management
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Manager/2IC Manager
Harvey Norman Furniture
2013.05 - Current
Sales Consultant
Ozcraft Furniture
2010.02 - 2013.04
Warehouse Supervisor
Century Fine Imports
2006.03 - 2010.02
Sales Manager
Acorn Furniture
2002.05 - 2006.03
High School Diploma -
James Cook Boys High School
Similar Profiles
EDEN NGUYENEDEN NGUYEN
Customer Service Officer - Operation Manager at DOMAYNE FURNITURE - HARVEY NORMAN FURNITURECustomer Service Officer - Operation Manager at DOMAYNE FURNITURE - HARVEY NORMAN FURNITURE
Greg SmithGreg Smith
Business Proprietor at Harvey Norman Furniture And Bedding.Business Proprietor at Harvey Norman Furniture And Bedding.
Alex JohnstoneAlex Johnstone
Salesperson at Harvey Norman ComputersSalesperson at Harvey Norman Computers