Summary
Overview
Work History
Education
Skills
Timeline
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Jiahui Liu

Melbourne,VIC

Summary

Reliable retail sales professional who has worked in a dynamic environment. Skilled in processing transactions, handling cash, using cash registers, and stocking merchandise. Possessed teamwork skills. Maintained a high level of customer satisfaction by smoothly resolving customer requests, needs, and issues.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

MUJI
12.2023 - 02.2024
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly, manage approximately 20 incoming calls, and messages per day from customers.
  • Maintained clean and organized store environment, enhancing overall shopping experience for customers.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Marketing Director

Melbourne University Chinese Music Group
10.2022 - 07.2023
  • Responsible for marketing department work coordination, regularly organize and carry out weekly meetings, follow up implementation of department, and solve unexpected problems in process.
  • Operates various social media for th club, including WeChat official account, Instagram, Red and Weibo, the number of fans has increased by 30%.
  • Develop marketing cycle plans and lead planning of promotional content, maintaining online presence, user stickiness and engagement.
  • Collaborate with cross-functional teams to develop innovative event launches and promotions.
  • Analyze and report on marketing data to validate and demonstrate campaign success.

Education

Graduate Diploma - Early Childhood Education

Victoria University
Melbourne, VIC
12.2024

Bachelor of Arts - Media And Communication

The University of Melbourne
Parkville, VIC
12.2023

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Teamwork
  • POS System Operation
  • Fashion sense
  • Retail Sales
  • Language: English, Mandarin
  • Microsoft Office Photoshop Premiere Pro

Timeline

Retail Sales Associate

MUJI
12.2023 - 02.2024

Marketing Director

Melbourne University Chinese Music Group
10.2022 - 07.2023

Graduate Diploma - Early Childhood Education

Victoria University

Bachelor of Arts - Media And Communication

The University of Melbourne

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Jiahui Liu