Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jialin Ou

Guangzhou

Summary

Team builder with UI design project management experience. Background includes supervising designers and coordinating with development team to create bold, functional user experiences.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Sage & Paige
10.2022 - 12.2024
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collaborated with store personnel on issues relating to the return process.
  • Identified defective products and recorded details of any damage or missing items.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.

Education

Master of Interaction Arts -

University of Sydney
07-2024

Bachelor of Finance -

University of New South Wales
12-2023

Skills

  • Interaction design
  • Interface design
  • Wireframing
  • Layout design
  • Design thinking
  • UI design principles
  • User research
  • Time management
  • Usability and accessibility
  • Prototyping
  • CRM software
  • Complaint resolution

Languages

Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
English
Professional
Korean
Limited

Timeline

Customer Service Representative

Sage & Paige
10.2022 - 12.2024

Master of Interaction Arts -

University of Sydney

Bachelor of Finance -

University of New South Wales

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Jialin Ou