Jialu He
Perth,WA
Summary
Driven and customer-focused professional with proven sales expertise and a track record of enhancing customer satisfaction at W Cosmetics. Excelled in cash handling and fostering team cooperation, significantly contributing to a positive shopping environment. Demonstrates a unique blend of goal-orientation and adaptability, ensuring outstanding service and reliability in high-pressure situations.
Overview
1
1
year of professional experience
Work History
Sales Assistant
W Cosmetics
02.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
Retail Sales Associate Cashier
JOY MALL
07.2023 - 11.2023
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
Education
Bachelor of Business - Marketing
Murdoch University
Perth, WA07.2025
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Customer Service
- Friendly and Helpful
- Reliable and Responsible
- Team Cooperation
- Adaptable and Flexible
- Honest and Dependable
- Attention to Detail
Availability
Thursday to Sunday, with a maximum of 48 hours every two weeks, as per student visa work restrictions.
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Sales Assistant
W Cosmetics
02.2024 - Current
Retail Sales Associate Cashier
JOY MALL
07.2023 - 11.2023
Bachelor of Business - Marketing
Murdoch University
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