Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jia Son Pow

Willetton,Australia

Summary

Motivated Service Desk Engineer - adept in customer service delivery, remote/on-call assistance and network administration. Cyber Security graduate - school projects include application development, code validation, ethical hacking and intrusion detection system research.

Overview

2
2
years of professional experience

Work History

Service Desk Engineer

Capgemini
09.2023 - Current

- Call handling
- Client support (Horizon Power)
- IT Enterprise Applications (Microsoft 365, Active Directory, Exchange, ServiceNow, Citrix, Cherwell)
- IT Help Desk Support (L1/L2)
- IT Service Desk Support (Incident Resolution, Service Request Fulfilment)
- Ticketing System Management Best Practices
- Troubleshooting (Hardware, Software, Desktop, MFA, Network)
- User Remote Support

Student Software Engineer

Curtin University
02.2022 - 11.2022
  • Developed software to help tutors remotely invigilate in-class computer assessments.
  • Wrote technical documentation for new software in development.
  • Partnered with company mentor to learn best practices in software design.
  • Collaborated with other developers to identify and alleviate number of bugs and errors in software.
  • Supported software engineering projects in Agile work environment.
  • Used development tools such as Visual Studio Code and IntelliJ on regular basis.
  • Met with Project Manager and Client on weekly basis to provide detailed project report and milestone updates.

Education

Bachelor of Computing - Cyber Security

Curtin University
Bentley, WA
06.2023

Skills

  • Programming Languages: Java, C/C, JavaScript, Python
  • Technologies & Tools: Git, Microsoft Windos, Linux, Unix, Visual Studio Code, IntelliJ, VueJS Framework, Agile, Wireshark, Security Onion, Cisco Packet Tracer
  • LinkedIn profile: https://wwwlinkedincom/in/jay-pow-4638a61b7/

Languages

Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Hakka)
Native or Bilingual
Japanese
Limited Working
Malay
Limited Working

References

Graham Pontifex (Service Desk Manager) - 0413233433 - graham.pontifex@capgemini.com

Leonardo Huynh (Service Desk Mentor) - 0401836336 - leonardo.huynh@capgemini.com

Timeline

Service Desk Engineer

Capgemini
09.2023 - Current

Student Software Engineer

Curtin University
02.2022 - 11.2022

Bachelor of Computing - Cyber Security

Curtin University

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Jia Son Pow