Jiatai(Lucas) Zhang
Summary
Adept at enhancing customer experiences, Enthusiastic about learning and taking on new challenges, able to adapt quickly to new environments and tasks, possesses a keen eye for detail and a proactive approach to problem-solving. My bilingual proficiency in Mandarin and English, coupled with a proven track record in improving client satisfaction, showcases my ability to meet and exceed employer expectations.
Overview
1
1
year of professional experience
Work History
Receptionist
Zeyao Yunju Hotel
Jiangxi, China
12.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed and assisted guests with check-in and check-out processes.
- Kept reception area clean and neat to give visitors positive first impression.
Retail Store Clerk
Yixiaotang
Jiangxi, China
06.2022 - 09.2022
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased featured products effectively.
- Improved customer satisfaction by providing excellent service and addressing inquiries promptly.
- Resolved customer complaints diplomatically by listening attentively, offering solutions, and escalating issues when necessary.
- Received positive feedback from customers due to attentive service and knowledgeable product recommendations.
Education
Bachelor of Science - Mathematics
University of Melbourne
Parkville, VIC07.2026
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Language: Fluent Mandarin / English
- Patient and outgoing, with a knack for building rapport with people
- Strong interpersonal and communication skills
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Receptionist
Zeyao Yunju Hotel
12.2022 - 06.2023
Retail Store Clerk
Yixiaotang
06.2022 - 09.2022
Bachelor of Science - Mathematics
University of Melbourne