Jia Xuan (Ryelle) Tan
Docklands,VIC
Summary
Diligent Sales Support Assistant completes special projects and customer follow-up to support sales representatives and streamline sales processes. Demonstrates excellent interpersonal and time management skills and maintains high level of computer system and software proficiency. Prioritizes and plans work activities and integrates changes to develop effective goals and strategies.
Overview
3
3
years of professional experience
Work History
Sales Support Intern
WAH JEE KEE SDN BHD
07.2023 - 12.2024
- Focused on assisting business development executives with ad hoc tasks such as the development of our new websites and name card redesigning
- Assisted in the redesign of the company profile and various other resources that are for client's reference
- Assisted in Client Acquisition by Cold Calling prospective clients within Johor Bahru and explored new digital marketing opportunities
- Worked with management to set up procedures for the annual Customer Satisfaction Survey
- Conducted and analyzed data for Company’s first Customer Satisfaction Survey
- Worked and communicated with clients to discuss improvements
- Suggested and implement improvements that could be made to improve overall customer satisfaction and experience
- Assisted in the Inscribed Work Instructions and Information Sheets as part of the International Organization for Standardization 9001 procedures
- Assisted clients and company with the application of necessary Malaysian petroleum permits.
- Attended weekly sales team meetings and internal webinars to improve product knowledge and enhance sales support effectiveness.
Floor & Salad Bar Crew
POKETWINS GROUP SDN BHD
JOHOR BAHRU, JOHOR
06.2022 - 06.2023
- Ensure exceptional customer service and maintain a pleasant dining experience for patrons in the café
- Handle and solve customers’ feedback and complaints
- Maintain tables by ensuring that tables are promptly cleaned, and glasses and napkins are available at service stations
- Assist in processing cash and debit/credit card payments
- Prepares pokebowls according to SOPs and customers’ orders
- Maintains food safety and sanitation standards within the store.
Floor crew (Garments department)
MUJI MALAYSIA SDN BHD
12.2021 - 03.2022
- Maintained overall cleanliness and tidiness of the Garments section within the store
- Assisted shoppers in locating products, sizes, colors and styles
- Restock shelves and displays as needed and reported on stock shortages and damaged items
- Assisted in the design of clothing display to attract more sales.
Education
Bachelor of Business (Economics) -
RMIT University
07.2027
Diploma of International Business -
Singapore Institute of Management
06.2023
Management foundation studies -
Singapore Institute of Management
12.2021
Skills
- Sales Reporting
- Microsoft Office Expertise
- Performance Tracking
- Sales Presentations
- Data Processing, compiling & presentation
- Workflow Analysis
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Malay
Elementary
Skills
Intermediate Proficiency in Microsoft Office Applications (Word, Excel, Powerpoint & Outlook)
- Possess abilities to key in, analyse and report data using the above applications
References
References available upon request.
Timeline
Sales Support Intern
WAH JEE KEE SDN BHD
07.2023 - 12.2024
Floor & Salad Bar Crew
POKETWINS GROUP SDN BHD
06.2022 - 06.2023
Floor crew (Garments department)
MUJI MALAYSIA SDN BHD
12.2021 - 03.2022
Bachelor of Business (Economics) -
RMIT University
Diploma of International Business -
Singapore Institute of Management
Management foundation studies -
Singapore Institute of Management
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