JIAYING ZHU
MARSFIELD ,NSW
Summary
A reliable and efficient candidate adept at juggling multiple tasks with a positive attitude, and taking on added responsibilities to meet team goals.
A dedicated professional in Customer Service, possessing a thorough understanding of service delivery.
Overview
9
9
years of professional experience
Work History
Sole-trader
Self-employeed
09.2019 - Current
- As the proprietor of a pop-up store, I launched my very own children's wear brand, Y&Y Children's Wear. Through dedicated efforts, I cultivated a loyal customer base exceeding one thousand individuals. I expanded my presence by establishing outlets in various shopping centers, including Rhodes Waterside, Macquarie Centre, Castle Tower, and Burwood Plaza.
- Directing all facets of business operations, including finance management, product research, and stock control. Building and maintaining relationships with retail leasing managers, suppliers, and clients to streamline trading processes efficiently
- Provided experienced and excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Established a positive work environment by fostering open communication and promoting teamwork, while mentoring team members to deliver outstanding service and drive performance.
- Created and curated engaging content for various social media platforms, including Instagram, Redbook and Wechat.
Manager Assistant
BAIXIANG Construction Material Leasing Ltd
01.2016 - 09.2016
- Followed detailed directions from manager to complete daily paperwork and computer data entry.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Sales
KS Gift Shop
02.2015 - 12.2015
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proactively engaged with customers, providing expert product knowledge and recommendations to drive sales.
Education
Bachelor of Science - Financial Mathmatic And Statistic
University of Sydney
Sydney, NSW05.2014
Bachelor of Science - Molecular Biology And Genetics
University of Sydney
Sydney05.2014
Skills
- customer service
- research &analytical skills
- social media marketing
- team&event management
Languages
English
Chinese (Mandarin)
Timeline
Sole-trader
Self-employeed
09.2019 - Current
Manager Assistant
BAIXIANG Construction Material Leasing Ltd
01.2016 - 09.2016
Sales
KS Gift Shop
02.2015 - 12.2015
Bachelor of Science - Financial Mathmatic And Statistic
University of Sydney
Bachelor of Science - Molecular Biology And Genetics
University of Sydney
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