Jie Ma
South Brisbane,Select
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at Hot Pot Restaurant through exceptional time management and communication skills. Spearheaded a Chinese program at New Channel, boosting student engagement through innovative cultural activities. Demonstrates a blend of critical thinking and a friendly, positive attitude, contributing to team success and operational efficiency.
Overview
1
1
year of professional experience
Work History
Waiter
Hot Pot Restaurant
03.2024 - 08.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Chinese Teacher
New Channel
07.2023 - 02.2024
- Utilized effective teaching techniques and materials to implement established curriculum goals and objectives.
- Followed best practices of second language acquisition to design and implement sustainable Chinese program.
- Observed and evaluated student academic and social progress by submitting grades and report cards according to established school procedures.
- Motivated students to develop competency in speaking, reading and writing Chinese by hosting cultural activities.
Education
Bachelor of Arts - Marketing
Queensland University of Technology
Queensland Brisbane02.2027
Skills
Time Management
Flexible and Adaptable
Dependable and Responsible
Multitasking
Multitasking Abilities
Excellent Communication
Critical Thinking
Organizational Skills
Active Listening
Friendly, Positive Attitude
Teamwork and Collaboration
Timeline
Waiter
Hot Pot Restaurant
03.2024 - 08.2024
Chinese Teacher
New Channel
07.2023 - 02.2024
Bachelor of Arts - Marketing
Queensland University of Technology
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