Jill Casamento
Castle Hill,NSW
Summary
Future-focused Instructional Designer with a proven track record of enhancing team culture and driving organisational success. Recognised for exceptional communication and collaboration skills, consistently delivering high-quality work and innovative training solutions. Notable achievements include the successful implementation of transformative systems and an award-winning onboarding program at SEEK. Committed to continuous improvement and strategic vision, with a passion for creating impactful learning experiences that empower individuals and teams.
I am seeking a leadership position where I can mentor team members, influence the strategic vision and build our collective impact on the organisation.
Overview
25
25
years of professional experience
Work History
Instructional Designer
SEEK Limited
North Sydney, NSW
04.2016 - Current
- Designed a high-impact induction program honored with an industry award.
- Developed and launched Sales Enablement and Marketing collateral platforms.
- Developed and implemented innovative training solutions.
- Strengthened workplace dynamics by fostering a positive environment.
- Recognised with multiple accolades, including SASTAR, Exec Club and Honour Role.
Instructional Designer
Westpac
Sydney, NSW
06.2015 - 04.2016
- Transitioned training programs from in-person to online formats.
Instructional Designer
News Limited
Surrey Hills, NSW
08.2011 - 01.2013
- Assessed training delivery methods to enhance effectiveness, reduce costs and minimise environmental impacts.
Learning Consultant
Vodafone
Sydney
12.2009 - 08.2011
- Facilitated outsourcing of SOHO support call center by spearheading training session planning and execution.
Team Manager
Vodafone
Sydney
12.2007 - 05.2009
- Enhanced professional skills of staff, resulting in a 13.4% boost in customer satisfaction.
- Developed innovative strategies to enhance team productivity, expertise, and morale within a high-turnover environment.
- Built a team reputation for quality, with staff frequently sought after to fill roles within other teams.
Team Supervisor
Vodafone
Sydney
09.2007 - 12.2007
Business Service Representative
Vodafone
Sydney
03.2007 - 09.2007
Customer Service Manager
TPG Internet
Sydney
01.2000 - 01.2007
- Integral team member in successfully outsourcing call center operations to the Philippines.
- Achieved all business objectives during a phase of growth with a doubled customer base.
Education
Cert IV in Training and Assessment -
Sugar International
01.2011
Skills
- Relationship building
- Analytical thinking
- Visionary thinking
- Mentoring
- Stakeholder engagement
- Commercial awareness
- Data literate and driven
- Cross-functional collaboration
- Staff training and development
- Interactive learning modules
- Microlearning development
- Gamification techniques
- Blended learning solutions
- Learning management systems
Career Snapshot
- Instructional Designer: SEEK Limited 2016-current
- Instructional Designer: Westpac 2015-2016
- Instructional Designer: News Limited 2011-2013
- Learning Consultant: Vodafone 2009-2011
- Team Manager, Corporate Phone Team: Vodafone 2007-2009
- Team Supervisor, Corporate Phone Team: Vodafone 2007
- Business Service Representative: Vodafone 2007
- Customer Service Manager: TPG Internet 2000-20
Accomplishments
- Platinum LearnX award for Best Learning & Talent Development Induction / Onboarding
Timeline
Instructional Designer
SEEK Limited
04.2016 - Current
Instructional Designer
Westpac
06.2015 - 04.2016
Instructional Designer
News Limited
08.2011 - 01.2013
Learning Consultant
Vodafone
12.2009 - 08.2011
Team Manager
Vodafone
12.2007 - 05.2009
Team Supervisor
Vodafone
09.2007 - 12.2007
Business Service Representative
Vodafone
03.2007 - 09.2007
Customer Service Manager
TPG Internet
01.2000 - 01.2007
Cert IV in Training and Assessment -
Sugar International
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