Jillie Dyer
Hope Island,QLD
Summary
I’m a highly organised, passionate worker with excellent communication and conflict resolution skills. I’m a self motivated individual offering brilliant skills in customer service. I am also a character with an extremely strong work ethic, ensuring that everything I am tasked with is done in a quick and efficient manner. In the near future I am eager to demonstrate my wide variety of skills in any work place. I believe that wherever my next job is, I will continue to prove myself as an exceptional addition to any team and I will better my skills, as well as prove to the team and employer that I deserve my place wherever it may be. I am also confident that I am able to learn new tasks quickly and effectively which I am then able to prove to my employer while carrying out my role.
Overview
8
8
years of professional experience
Work History
Cafe Worker
Rise Bakery
Sanctuary Cove, QLD
05.2024 - 11.2024
- Arranged bakery displays to showcase baked goods, cakes, pies and sandwiches.
- Managed inventory, pack items and maintained a clean, organised kitchen to maximise efficiency and food safety.
- Explained food preparation methods and ingredients to enable customers with food allergies to make educated decisions.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Managed cash register operations efficiently and accurately.
- Wiped down tables and removed rubbish and dirty plates to provide clean, welcoming dining environment.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked shelves with merchandise throughout the day as needed.
- Assisted in maintaining a clean working environment by sweeping floors, removing rubbish from bins, washing dishes.
- Rang up orders on cash register to process cash, credit card and personal check payments.
Waitress Supervisor
Harbwr Bar and Kitchen
Saundersfoot
03.2021 - 02.2024
- Performed bar/restaurant opening and closing duties, thoroughly cleaning, sanitising and replacing/ ordering stock.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Retained in depth bar and menu item knowledge, providing expert recommendations to customers.
- Served meals and drinks with professionalism and quality standards.
- Provided friendly service, maximising positive customer service ratings.
- Kept tables neat and tidy by regularly clearing away dirty plates, glasses and wiping down surfaces.
- Supervised and trained a team of 20+ employees in all aspects of restaurant operations.
- Confidently and correctly cashed up tills after every shift.
- 3 years of barista service, preparing an average of 50+ cold and hot brew coffee daily including teas and Irish coffees
Ice Cream Server
Mermaid Shop
Saundersfoot
03.2018 - 01.2020
- Provided outstanding customer service, treating all customers with respect and professionalism.
- Maintained a clean and tidy area minimising potential health risks and hazards.
- Completed opening, closing and shift change tasks in full to promote store efficiency.
- Maximised customer service satisfaction by quickly addressing and resolving complaints with food or service.
- Assisted with inventory control procedures such as counting stock items and ordering new supplies when necessary.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Operated cash register to collect payments from customers.
Waitress
Periwinkle
Saundersfoot
02.2017 - 10.2017
- Transported all dirty tableware from front of house to the kitchen to clean.
- Checking on all tables at appropriate times to refill drinks and respond to requests.
- Served each guest with sincere, positive, pleasant and enthusiastic attitude.
- Maintained safe food handling standers at all times.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
- Served alcoholic beverages responsibly in accordance with state laws.
- Organized take-out orders efficiently according to customer requests.
Education
High School Diploma -
Ysgol Greenhill School
Tenby 07-2020
Skills
- Hardworking
- Focused and well organised
- Team player
- Excellent customer service
- Confident and outgoing
- Highly responsible and reliable
- Handles pressure well
- Order accuracy
- Food safety understanding
- Staff training
- Social media advertising
- Attention to detail
- Computer skills
- Hospitality service expertise
- Upselling techniques
Timeline
Cafe Worker
Rise Bakery
05.2024 - 11.2024
Waitress Supervisor
Harbwr Bar and Kitchen
03.2021 - 02.2024
Ice Cream Server
Mermaid Shop
03.2018 - 01.2020
Waitress
Periwinkle
02.2017 - 10.2017
High School Diploma -
Ysgol Greenhill School