JIM KARAKYRIAKOS
Middle Park,VIC
Summary
A seasoned Collection Specialist with over 20 years track record possessing first rate skills in building relationships & resolving problems with a strong work ethic who is a highly organised team-oriented individual who can also work autonomously. An open minded individual who has strong communication skills, both verbal & written, along with the ability to prioritise workloads, ensuring deadlines are met.
Working in tandem prioritising on delivering results while maintaining the highest of standards. My commitment to excellence is not just a personal mantra but a consistent practice that has been recognised in previous positions, reflecting a steadfast dedication to the financial services.
Overview
33
33
years of professional experience
Work History
Collections Officer
NOW Finance
Melbourne, VIC
12.2022 - Current
- Conduct outbound and inbound collection calls in high volumes
- Successfully identify customers experiencing financial hardship
- Identify and recommend customers for alternative Collection activities, e.g. hardship, repossessions, field calls, legal action, etc.
- Conduct investigations and skip tracing
- Take end-to-end accountability for accounts
- Understand and comply with all regulatory requirements and quality standards
- Strong attention to detail and integrity
Account Manager
CollectAU
MELBOURNE, VICTORIA
04.2021 - 12.2022
- Handling the day to day collections of overdue accounts
- Overseeing a variety of different clientele ranging from Commercial, Medical and Local Government
- Built and maintained productive relationships with customers and internal partners.
- Oversees multiple accounts and works diligently to meet and exceed performance goals.
PRODUCTION SUPERVISOR
GOLDENBITE FOODS
MELBOURNE, VICTORIA
03.2019 - 04.2021
- Oversee the production of Goldenbite products
- Undertake higher duties in overseeing the maintenance and organisation of Goldenbite equipment
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
Business manager
MELBOURNE, VICTORIA
07.2007 - 03.2019
- Undertook various roles, responsibilities and duties as part of family-owned establishments
- Coordinate staff, rosters, finances, and events
- Responsible for supply and stock levels
Credit Officer
Hunter Premium Funding
MELBOURNE, VICTORIA
08.2005 - 07.2007
- Contacted customers to notify of delinquent payments and resolve.
- Liaised with Brokers for overdue payments
- Set redraws for payments that had dishonoured
- Monitored repayments by customers
- Prepared files to be referred to external Collection Agencies
Senior Account Manager
Receivables Management Limited
MELBOURNE, VICTORIA
09.1996 - 06.2005
- Account Management
- Owning the overall relationship with the client and being the overall point of contact
- Oversee Senior Accounts and aid with other accounts where required.
Collection Officer
Forster Mercantile Collections
MELBOURNE, VICTORIA
07.1992 - 08.1996
- Collections
- Handle queries
- Assist in legal escalations
- Regular reporting on outstanding debtors
- Queries
Education
Certificate of Completion Negotiations Training
Professional Development Training
Melbourne 04-2024
Psychology of Credit Management -
Hatterways Credit Management
Melbourne01.2006
Certificate 3 in Financial Services – FNB - FNB30199
ATC Training
MELBOURNE2003
Skills
- Account Reconciliation
- Achievement of Daily Revenue Budgets
- Development of strategies and action plans to increase productivity
- Negotiate with Solicitors, Agents & Process Servers
- Foster relationships between key clients and collections managers
- Maintain high standards of customer service by meeting & exceeding customer expectations
- Maintain ongoing corporate relationships through communication channels
- Advising existing clients of recent developments and boost productivity and efficiency
References:
Upon request
Timeline
Collections Officer
NOW Finance
12.2022 - Current
Account Manager
CollectAU
04.2021 - 12.2022
PRODUCTION SUPERVISOR
GOLDENBITE FOODS
03.2019 - 04.2021
Business manager
07.2007 - 03.2019
Credit Officer
Hunter Premium Funding
08.2005 - 07.2007
Senior Account Manager
Receivables Management Limited
09.1996 - 06.2005
Collection Officer
Forster Mercantile Collections
07.1992 - 08.1996
Certificate of Completion Negotiations Training
Professional Development Training
Psychology of Credit Management -
Hatterways Credit Management
Certificate 3 in Financial Services – FNB - FNB30199
ATC Training