Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Blanche Venter

Aged Receivables Officer
SAFETY BAY,WA

Summary

Resourceful Administration, Sales & Office Manager with more than 9 years’ experience in the Mining, Oil and Gas Industry. Hands on experience with MYOB, developing financial statements, accounts payable and receivable functions and providing general administration guidance and support to management and office staff. I am logical, passionate and determined in all areas.

Highly skilled Collections Officer with 5+ years' of experience in corporate and consumer debt industry. Thorough, persistent and motivated navigator of often confrontational client interactions. Adept at negotiation techniques, investigating historical data and locating debtors.

Overview

14
years of professional experience

Work History

IPSTAR Australia, IPA Group

Collections Officer
02.2022 - Current

Job overview

  • Monitor accounts to identify outstanding debts
  • Improved bad-debt by 40%
  • Contact customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit.
  • Process customer payments, account adjustments and customer refunds where appropriate
  • Review records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately
  • Take actions to encourage timely debt payments
  • Negotiate acceptable repayment arrangements with customers
  • Facilitate advanced collections activity, such as sending letters of demand and reminder messages
  • Assist with customer account enquires and resolve billing and customer credit issues
  • Work with third party debt collection agent
  • Report on collection activity and accounts receivable status
  • Work towards key performance indicators
  • Ensuring all month-end reports are completed
  • Ensuring all month-end tasks are completed - Write-offs, terminations, credits, account escalations to debt collector agency, statements
  • Adhere to legislative guidelines and the Privacy Act
  • Liaise with internal stakeholders to ensure customer information is correct and disputes resolved in a timely manner.
  • Collection of residential and corporate accounts.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Initiated negotiations for debt recovery through email, telephone and mail contact.
  • Located and monitored overdue accounts by using automated systems.
  • Verified and reviewed customer account information.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
  • Used skip tracing and other techniques to locate debtors.
  • Counseled debtors on payment options and arranged installment agreements.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Processed payments and applied to customer balances.
  • Researched accounts and completed due diligence to resolve collection problems.

Hiremii

Strategic Sourcing Specialist
09.2021 - 03.2022

Job overview

  • Collaborated with hiring managers to identify department hiring needs, recruitment sources and qualified applicants.
  • Utilized and implemented cost-effective recruitment strategies to attract highly qualified and diverse candidates.
  • Sourced diverse candidates via job board niches, social media and strategic advertising.
  • Reviewed applicant information, employment applications and references to verify qualifications.
  • Negotiated salaries, administered offer letters and prepped candidates for background requirements and on-boarding paperwork.
  • Conducted pre-screening phone and in-person interviews for qualified candidates.
  • Posted open positions and job ads through various employment channels such as ZipRecruiter, Monster and Indeed.
  • Managed and coordinated communications with candidates during interview and hiring process.
  • Used sophisticated applicant tracking systems to follow applicants from selection phase through on-boarding.

Angle Finance

Collections Specialist
07.2019 - 09.2021

Job overview

  • Communicate via telephone to negotiate payment plans for customers and debtors
  • Handled 85+ calls daily.
  • Portfolio off 250+ customers
  • Keep track of/and update assigned accounts.
  • Process payments made by credit cards
  • Plan course of action to recover outstanding debt
  • Build trust with debtors, when possible, to avoid future issues
  • Update account status and database regularly
  • Comply with requirements when legal action is unavoidable
  • Maintain confidentiality pertaining to all parties involved
  • Attend weekly staff meetings and adhere to targets set by management
  • Commitment to work beyond traditional working hours and schedule.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Trained new team members on scripts, company services, and collection strategies.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Achieved performance goals on consistent basis.
  • Used skip tracing and other techniques to locate debtors.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Entered client details and notes into system for interdepartmental access and review.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Initiated repossession process or service disconnection upon failure of other collection methods.

Gtech NDT Pty Ltd

Administration, Office, and Sales Manager
11.2015 - 04.2019

Job overview

  • First point of contact for customer and sales enquiries regarding products, services and payments
  • Management of customer accounts building mutually-beneficial relationships with customers based on trust and respect through regular and proactive communication, understanding their requirements
  • Blanché Venter - page 2
  • Cold Calling and securing new customers
  • Collaborate across internal functions to make sure customer requirements are fulfilled;
  • Provision of hands-on office management and administrative support to internal and external stakeholders including managing administrative support staff
  • All HR duties, including but not limited to, recruitment, employee disputes and leave allocation
  • Processing of financial transactions; Accounts Payable, Accounts Receivable and Payroll
  • Acting as Executive Assistant to Managing Director where tasks include calendar management, organizing meetings, organizing flights and coordinating large events i.e
  • Golf events
  • Responsible for developing and implementing office procedures to streamline processes.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Recorded expenses and maintained accounting records.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Consulted with leadership to identify processes requiring improvement to support growth and success.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Reported to senior management on organizational performance and progress toward goals.

Lectromax Australia Pty Ltd

Client Service and Support Manager
04.2012 - 10.2015

Job overview

  • Coordinating key client accounts and managing monthly sales targets
  • Raising purchase orders and managing overdue accounts
  • Manage and coordinate all office operations; mail, couriers, facilities, and managing suppliers
  • General office tasks including diary management, taking minutes of meetings, managing group emails, scanning, copying, stationary orders and managing requests for information and data
  • Ensuring office and system procedures are being adhered to
  • Adhere to company confidentiality procedures.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
  • Developed and implemented strategies to improve collection processes and reduce overdue payments.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.

Philver Services Pty Ltd

Administrative Assistant
03.2009 - 03.2011

Job overview

  • General office administrative duties including filing, reception and liaising with clients
  • Diary Management
  • Debtors & Creditors
  • VAT Calculations
  • Petty cash
  • Ensuring implemented office and system procedures are being adhered to, implementation of ISO2008.

Education

Myob Australia Pty Ltd
Perth, WA

Payroll Management with AccountRight

University Overview

Delmas High, Myob Australia Pty Ltd
Delmas, South Africa

High School Diploma
12.2005

University Overview

Skills

  • Sound knowledge of billing procedures and collection processes
  • Working knowledge with laws or regulations related to debt collections
  • Collaborative
  • Excellent writing and verbal communication skills
  • Working knowledge of MS Office and databases
  • Accurate
  • Account Reconciliation
  • Skilled in negotiation
  • Problem-solving skills
  • Punctual and reliable
  • Customer Service
  • Account Management
  • Familiarity with Locating Individuals
  • Past Due Procedures
  • Managing Defaults
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

We set our own limits. We can achieve more, we just need to believe in ourselves.
Blanché Venter

Timeline

Collections Officer
IPSTAR Australia, IPA Group
02.2022 - Current
Strategic Sourcing Specialist
Hiremii
09.2021 - 03.2022
Collections Specialist
Angle Finance
07.2019 - 09.2021
Administration, Office, and Sales Manager
Gtech NDT Pty Ltd
11.2015 - 04.2019
Client Service and Support Manager
Lectromax Australia Pty Ltd
04.2012 - 10.2015
Administrative Assistant
Philver Services Pty Ltd
03.2009 - 03.2011
Myob Australia Pty Ltd
Payroll Management with AccountRight
Delmas High, Myob Australia Pty Ltd
High School Diploma

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Blanche VenterAged Receivables Officer