Jimi Naik
Pendle Hill
Summary
Dedicated and results-driven Service and Repair Coordinator with over 2 years of experience in overseeing overall repair operations, managing teams, and ensuring KPI met. Committed to maintaining high standards of service while optimising team performance and driving improvements in service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service and Repair Coordinator
ENOVIS
07.2023 - Current
- Coordinate day-to-day service operations for a team of over 10-15 technicians, ensuring timely service-repair delivery and customer satisfaction
- Manage service requests, schedule appointments based on priority and availability
- Act as the primary point of contact for customers, sales representatives & providing updates and resolving technical inquiries in a timely manner.
- Maintain accurate records of service activities, including work orders, customer communications.
- Collaborate with sales team, customer service team, and management teams to ensure smooth operations and excellent customer experiences.
- Managing inventory as well as purchase orders for service and repair parts as well as recover science products.
- Managing Loan and Demo Inventory as well as returns.
- Generate and track service performance reports to ensure KPIs and service levels are met.
Biomedical Engineer
Macquarie Medical Systems PTY LTD
01.2019 - 06.2023
- Repair, calibrate, and maintain medical devices such as dermatoscopes, ECG machines, blood pressure monitors, etc
- Conduct installations of Molemax systems both locally and interstate
- Perform maintenance on anaesthetic machines across private hospitals
- Provide technical support to customers, ensuring the highest standards of service
- Manage stock levels to ensure availability of necessary supplies
- Coordinate with manufacturers and suppliers regarding product availability and updates
- Travel and attend medical conferences throughout Australia to stay current with industry trends
- Maintain service records and adhere to all company procedures
Education
Master of Engineering and Master of Engineering Management - Biomedical Engineering
University of Technology, Sydney (UTS)
Sydney, NSW10.2018
Bachelor of Biomedical Engineering -
Gujarat Technological University
Gujarat, India07.2015
Skills
- Strong Communication & Collaboration
- Microsoft Office Suites; Word, Excel, PowerPoint etc
- Preventive Maintenance Scheduling
- Knowledge of ISO 13485
- Inventory Management and Parts Ordering
- Experience working with cross-functional teams
- CRM and Service Management Software (eg, Oracle, SAP, NetSuite, Freshdesk, Agile)
- Organisational skills
Certification
- Biomedical Engineering recognized by Engineering Australia
- ISO 13485: 2016 Quality Management for Medical Devices.
- Business Analytics with Excel
- Tableau Desktop
LANGUAGES
English
Hindi
Gujarati
Accomplishments
- Set up and developed the Service Centre.
- Created and implemented processes for smooth operations.
- Supervised in-house technicians and managed a team of 10-15 third-party technicians in Australia and New Zealand.
- Generated revenue and achieved KPIs.
Timeline
Service and Repair Coordinator
ENOVIS
07.2023 - Current
Biomedical Engineer
Macquarie Medical Systems PTY LTD
01.2019 - 06.2023
Master of Engineering and Master of Engineering Management - Biomedical Engineering
University of Technology, Sydney (UTS)
Bachelor of Biomedical Engineering -
Gujarat Technological University
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