Sincere, enthusiastic & self-motivated individual. Quick learner, versatile, can work in a team or individually. Accountable, adaptable and can work with key stakeholders, with or without supervision. Good at multi-tasking and can handle multiple projects simultaneously.
Seeking a position as an Apprentice Welder or Welder. Apply a combination of academic knowledge and practical experience within the construction field. Progressively building knowledge of welding processes while applying natural communication leadership time management and organizational skills.
Work History
Customer Service Manager
Jyoti Stone Supply
Reporting directly to the Proprietor, looked after the team and administration
Managed team members and facilitated the team to at the workplace
Assisted accounting staff in managing accounts receivable/payable and end-of-month reconciliation
Coached and mentored staff to achieve and exceed KPIs
Managed team payroll and monthly salary payment for the team
Made purchases, preparing invoices and keeping track of overdue accounts
Maintained confidential documents and records
Prepared reports and presented to key stakeholders
Created documents, Excel spreadsheets and brochures
Managed internal and external correspondence and emails
Customer Service Consultant
Mars Technologies (Metronix Computers Pvt Ltd)
Educated customers about the business solutions our company offered
Cold-called, generated new leads and prospective accounts
Provided customer service via inbound calls, face to face service at retail centre and via emails
Provided first call resolution to customer queries
Handled customer complaints
Generated and presented monthly, quarterly and yearly reports to key stakeholders
Analysed consumer needs and developed innovative solutions to generate sales
Education
Masters in Management Studies - Marketing
Mumbai University
Bachelor of Commerce - Accounting
University of Mumbai
Cert III & IV - Engineering
State Institute of Training
Pakenham, VIC
10-2024
Skills
Core Qualifications
Welding equipment use and maintenance
On-site safety and OSHA compliance
Hand-eye coordination
Drawing/diagram interpretation
Listening and comprehension
Manual dexterity
Microsoft office suite: MS Word, MS Excel and PowerPoint
Have worked on various CRM
Licensecertification
Victoria driver license
Work Safe White Card
Overseasworkexperience
Jyoti Stone Supply, Mumbai, Maharashtra, 04/20, 09/22, Customer Service Manager, Reporting directly to the Proprietor, looked after the team and administration, Managed team members and facilitated the team to at the workplace, Assisted accounting staff in managing accounts receivable/payable and end-of-month reconciliation, Coached and mentored staff to achieve and exceed KPIs, Managed team payroll and monthly salary payment for the team, Made purchases, preparing invoices and keeping track of overdue accounts, Maintained confidential documents and records, Prepared reports and presented to key stakeholders, Created documents, Excel spreadsheets and brochures, Managed internal and external correspondence and emails
Mars Technologies (Metronix Computers Pvt Ltd), Mumbai, Maharashtra, 04/18, 04/20, Customer Service Consultant, Educated customers about the business solutions our company offered, Cold-called, generated new leads and prospective accounts, Provided customer service via inbound calls, face to face service at retail centre and via emails, Provided first call resolution to customer queries, Handled customer complaints, Generated and presented monthly, quarterly and yearly reports to key stakeholders, Analysed consumer needs and developed innovative solutions to generate sales
The Icecreamists, 04/16, 01/18, Proprietor Of The Firm, Proprietor of the firm, Manage day-to-day activities and proceedings of the firm, Examine that assets, machinery, inventories and office materials are acquired economically, used effectively and safeguarded adequately, Managing a team of people throughout the lifetime of the firm, Supervise, develop and mentor staff, Ensure that team members deliver quality service as per customers' needs and priorities, Prepare account related policies for the firm, Preparation of monthly, Quarterly, half yearly and annually profit and loss account, budget vs actual, forecast vs actual, MIS, Costing work, Complete bill passing, Budgetary control, Cash Flow Statements, handling audits, Receivables and Payables Management, Performed bookkeeping/accounting duties, including accounts payable and receivable, reconciliations, Prepared financial reports, including P&L statements, Managed the database accurately and kept it up-to-date, Maintained confidential records and files, Created documents, Excel spreadsheets and advertising pamphlets, Managed internal and external correspondence and emails, Provided customer service and handled customer queries
Keyhighlights
Sincere, enthusiastic & self-motivated individual with experience in customer service and sales
Quick learner, versatile, can work in a team or individually. Accountable, adaptable and can work with key stakeholders, with or without supervision
Good at multi-tasking and can handle multiple projects simultaneously
Timeline
Customer Service Manager
Jyoti Stone Supply
Customer Service Consultant
Mars Technologies (Metronix Computers Pvt Ltd)
Masters in Management Studies - Marketing
Mumbai University
Bachelor of Commerce - Accounting
University of Mumbai
Cert III & IV - Engineering
State Institute of Training
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