JIMMY SRENG
Warner,Queensland
Summary
To obtain a professional barista position in food and beverage industry where I can apply my skills and experiences in food and beverage preparation, excellent customer service and my enthusiastic to ensure the customer's satisfaction and employer's success.
Overview
16
16
years of professional experience
Work History
Head Barista/Cafe Owner
Wiseguy Espresso & Schnitzel Bar
Albany Creek, QLD
04.2018 - 05.2024
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the cafe.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
Barista / Allrounder
The Bean Project Café
Melbourne, VIC
12.2014 - 03.2018
- Barista duties including grinding coffee, texture milk, serve and present coffee
- Maintaining cleanliness of all coffee machines, equipment and general cafe
- Customer service in taking orders and serving food and beverage
- Cash handling and process of all transactions using the POS system
- Managing additional administrative duties including ordering/controlling of inventory and materials.
Barista/Waiter
Espresso Café
Melbourne, VIC
02.2012 - 12.2014
- Barista duties including grinding coffee, texture milk, serve and present coffee
- Maintaining cleanliness of all coffee machines, equipment and general cafe
- Customer service in taking orders and serving food and beverage
- Cash handling and process of all transactions using the POS system
- Managing additional administrative duties including ordering/controlling of inventory and materials
- Answering telephone and responding to customer's reservations.
Barista/Waiter
Lindt & Sprungli Café
12.2009 - 02.2012
- Barista management duties including brewing coffee, tea, steam milk and various chocolate beverages
- Maintaining cleanliness of café and wait station including counter and coffee machines
- Customer service including table allocation and recommendations on daily specials
- Taking orders and serving customers their food and beverages.
Barista
Max Brenner & News Cafe
03.2009 - 11.2009
- Barista duties including brewing coffee, tea, steam milk and mix various chocolate beverages
- Preparation in the dessert station including chopping fruits, heat up cakes and serving customers
- Cash handling and processing of all transactions including upselling
- Maintaining cleanliness of the café as well as equipment
- Washing and sorting of all dishes, cutlery and glassware
- Customer service and taking their orders including recommendations.
Food & Beverage Attendant
Absolute Ambrosia
05.2008 - 03.2009
- Brew coffee, tea, hot chocolate and maintaining cleanliness of all equipment
- Handle and coordinating function catering for various events
- Customer service and serving food including canapé
- Cash handling and cash register duties including end of day close of till, banking transactions, control cash in-out.
Education
Responsible Conduct of Gambling (RCG) -
Amstar Training
Responsible Service of Alcohol (RSA) -
Hostec Training
Intensive Hospitality Training -
Inti College
Commercial Cookery (Cert II and III) -
Careers Australia
07.2024
Skills
- Practical experience in barista, wait staff and kitchen hand experience
- Excellent customer service and cash handling skills
- Can work effectively in a team environment as well as independently
- Ability to maintain relationships with others, which is achieve through working in customer service
- Ability to work effectively under pressure and multitask, whilst maintaining a professional manner
- Attained RSA Certification
References
Amy Dutton
0423 558 322
Jenni Southern
0419 663 743
Timeline
Head Barista/Cafe Owner
Wiseguy Espresso & Schnitzel Bar
04.2018 - 05.2024
Barista / Allrounder
The Bean Project Café
12.2014 - 03.2018
Barista/Waiter
Espresso Café
02.2012 - 12.2014
Barista/Waiter
Lindt & Sprungli Café
12.2009 - 02.2012
Barista
Max Brenner & News Cafe
03.2009 - 11.2009
Food & Beverage Attendant
Absolute Ambrosia
05.2008 - 03.2009
Responsible Conduct of Gambling (RCG) -
Amstar Training
Responsible Service of Alcohol (RSA) -
Hostec Training
Intensive Hospitality Training -
Inti College
Commercial Cookery (Cert II and III) -
Careers Australia