Kai Feng Rolando Yeo

Hello! I'm Rolando Yeo Kai Feng from Malaysia, and I'm delighted to introduce myself. I'm talkative, hardworking, and always eager to learn. During my tenure as the Head Barista, I assumed a leadership role in the coffee bar, overseeing operations and ensuring the delivery of exceptional service to customers. My responsibilities included:

• Training and Development: Took the lead in training new employees, imparting upon them the necessary skills and knowledge to excel in their roles. Conducted thorough training sessions covering coffee preparation techniques, customer service protocols, and cleanliness standards.
• Inventory Management: Managed the cafe's inventory by conducting regular assessments, identifying supply needs, and placing orders for coffee beans, dairy products, syrups, and other essential items. Implemented efficient inventory management practices to minimize waste and optimize stock levels.
• Menu Development: Created and refined new coffee recipes and specialty drinks to diversify the menu offerings and attract customers. Collaborated with the management team to develop promotional strategies and initiatives to drive sales and enhance profitability.
• Equipment Maintenance: Ensured the functionality of coffee-making equipment by conducting regular maintenance checks and coordinating repairs when necessary. Maintained a clean and organized workspace to uphold hygiene and safety standards.
• Customer Service: Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive and welcoming atmosphere for all patrons. Built rapport with customers and fostered a loyal customer base through personalized interactions and attention to detail.
• Collaboration: Worked closely with the management team and fellow staff members to coordinate daily operations, implement policies and procedures, and uphold the cafe's standards of excellence.

My role as the Head Barista extended beyond coffee preparation to encompass various managerial responsibilities aimed at optimizing operations and delivering an exceptional customer experience. I am confident that my skills and experiences in this role have equipped me with the expertise to excel in similar positions in the future.