JIMMY VARGHESE

I have over 7 years of experience in public health, with a strong background in leading successful initiatives to improve healthcare systems and service delivery. I hold a Master of Public Health Advanced from the University of Wollongong, specializing in health promotion and research. Additionally, I have completed advanced training in Clinical Redesign, equipping me with the skills to implement significant improvements across healthcare services.

Clinical Redesign - Sydney Dental Hospital, Led a clinical redesign project that transformed service workflows to improve patient demand management and capacity optimization, resulting in reduced waiting times and enhanced service delivery. Florence Digital Health Assistant Implementation, Spearheaded the implementation of Florence, a digital health assistant, to streamline patient communication and reduce no-shows by over 30%, significantly improving patient engagement and service efficiency. Amazon Connect Integration, Managed the successful deployment of Amazon Connect at Sydney Dental Hospital, enhancing the hospital's call center capabilities, improving patient support, and reducing operational costs through cloud-based telephony solutions. Titanium 86 - Standardizing Dental Records, Oversaw the rollout of Titanium 86, a dental management system, across multiple clinics. This implementation standardized patient records, improved data accuracy, and increased efficiency in appointment scheduling and record-keeping.

• Leadership Recognition Award, ACHSM NSW Branch, 2023/24
• Research Project, University of Wollongong, High distinction
• Clinical redesign, ACI & UTAS Workshop, Research skills and multi-disciplinary teamwork
• Performance Excellence Awards, Welcare Dental organization, Optimum performance of each supported practice