Jinann Noon
Sydney,NSW
Summary
At Coles Supermarket, I enhanced customer satisfaction by developing effective guidelines for handling difficult situations and streamlining call processes. My effective communication techniques, coupled with strong organizational skills. led to significant improvements in service delivery. Skilled in problem-solving and adaptability, I consistently exceeded performance metrics, contributing to a better customer service experience.
Overview
1
1
year of professional experience
Work History
Customer Service Worker
Coles Supermarket
10.2022 - 12.2023
- Contributed to the development of departmental guidelines for handling difficult situations with dissatisfied customers effectively.
- Collaborated with team members to achieve shared goals, consistently meeting or exceeding performance metrics.
- Analyzed customer feedback to identify areas of improvement, implementing changes that led to increased satisfaction rates.
- Streamlined call-handling processes for improved customer service experience and reduced wait times.
Education
Strathfield South High School
Sydney, NSWSkills
- Assertiveness
- Language proficiency
- Email management
- Critical thinking
- Problem-solving
- Time management
Languages
Arabic
Native or Bilingual
Timeline
Customer Service Worker
Coles Supermarket
10.2022 - 12.2023
Strathfield South High School
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