Jocelyn Jing Hao Wong
Hobart,TAS
Summary
I am a dedicated and compassionate recent graduate with a Certificate III in Individual Support of Ageing and also Bachelor of Arts, major in Sociology. I have gained extensive age-care related working experience during the placement and also by picking up agency shifts. It had equipped me with skill anticipating and proactively addressing client needs. I am capable of maintaining focus and showcasing positive attitude during stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Agency Staff Personal Care Assistant
Workforce Extension
11.2023 - Current
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
Front of House Waitress (Casual)
Don Camillo Italian Cuisine
02.2023 - Current
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Answered customers' questions, recommended items, and recorded order information.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Placement of Age Care Carer
Uniting AgeWell Queenborough Rise
06.2023 - 07.2023
- Assisted patients with bathing, grooming, dressing, and oral hygiene care in facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted with provide safe mobility support to help residents move around personal and public spaces.
Waitress & Kitchen Hand
Vietnamese Pho
01.2022 - 09.2022
- Followed daily and weekly systems and procedures to ensure a high level of presentation, hygiene and services.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress
Kurukuru
07.2020 - 11.2021
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Waitress
Thai Express Launceston, Thai Express
08.2015 - 12.2015
- Works as waitress; food preparation and customer service
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Casual Retail Assistant
Padini
01.2013 - 08.2013
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed strong rapport with customers and created positive impression of business.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Certificate III - Individual Support- Age Care
TasTAFE
Hobart, TAS06.2023
Bachelor of Arts -
University of Tasmania
Hobart, TAS12.2022
Advanced Diploma of Translating -
Frontier Education
Hobart06.2021
Foundation - Foundation of Education
University of Tasmania
Hobart07.2014
Some College (No Degree) - Art And Commence
Foon Yew High School
Malaysia12.2012
Skills
- Effective communication skills developed through daily face-to-face interactions with customers and clients in the hospitality industry
- Ability to work independently and as part of a team, as well as manage workload and set priorities
- Ability to multitasking
- Dependable and Responsible
- Personal Hygiene Assistance
- Manual Handling
Referees
- Dino Di Martino
Don Camillo Owner
Mobile: +61456108872
- Cam
Bento Sandy Bay
Mobile: +61431563185
Timeline
Agency Staff Personal Care Assistant
Workforce Extension
11.2023 - Current
Placement of Age Care Carer
Uniting AgeWell Queenborough Rise
06.2023 - 07.2023
Front of House Waitress (Casual)
Don Camillo Italian Cuisine
02.2023 - Current
Waitress & Kitchen Hand
Vietnamese Pho
01.2022 - 09.2022
Waitress
Kurukuru
07.2020 - 11.2021
Waitress
Thai Express Launceston, Thai Express
08.2015 - 12.2015
Casual Retail Assistant
Padini
01.2013 - 08.2013
Certificate III - Individual Support- Age Care
TasTAFE
Bachelor of Arts -
University of Tasmania
Advanced Diploma of Translating -
Frontier Education
Foundation - Foundation of Education
University of Tasmania
Some College (No Degree) - Art And Commence
Foon Yew High School
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