Jinjing Ding

• Maintained and operated espresso machines (La Marzocco KB90), coffee grinder (Mazzer and EK43),blenders, commercial coffee brewers, coffee pots, and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Served customers quickly and efficiently and created strategies to prevent delays.
• Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Used POS system to accurately enter orders and process payments.
• Promoted additional items with beverages, increasing store sales.

• Maintaining reporting archives and performance

tracking, including the preparation of weekly and

monthly documents shared with Company

Executives.

• Coordinating and preparing competitor analysis

reporting across all locations.

• Analysing the results of reports and working

closely with Marketing and Accounts team to find

resolutions and improve strategies.

• Coordinating all areas of the ticketing software

system.

• Managing daily hotel operations, including front office, housekeeping, event management, food & beverage, learning & development, human resources, and purchase management.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Developed and implemented marketing strategies to promote hotel services.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Prepared monthly resort audits for review.

• Collaborating with the marketing team and organizers to define the strategy and event requirements.
• Researching and presenting concepts and ideas to the organizers and sponsors for feedback.
• Preparing, presenting, and managing budgets and negotiating contracts.
• Securing the venue, planning the layout, and liaising with vendors to determine their booth requirements.
• Managing the booking and registration of vendors, sponsors, and guests.
• Arranging travel and accommodation logistics, administration, and bookings.
• Promoting the show through marketing channels such as social media, emailers, and advertising campaigns.
• Coordinating the logistical requirements such as security, equipment rentals, and catering services.
• Running the floor to ensure the event operates smoothly.
• Ensuring that all health and safety standards are adhered to during the event.