Jinxu Tao
Melbourne,VIC
Summary
Flexible Microsoft Azure Technical Support Engineer with 1 years of experience helping clients maintain smooth operations. Expertise in Linux & Windows Server systems and Linux & Windows Server environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
1
1
year of professional experience
Work History
Technical Support Engineer
Wicresoft
09.2022 - 06.2023
- I worked for Microsoft Azure Team as a technical support engineer. And our customers come from Asian and Australia.
- I helped more than 500 customers solve their VM-related problem. I also helped customers identifier their problem and transfer to the correct engineering team.
- I was also responsible for the technical support work related to cloud storage. Something like File Sync, Azure Storage Account.
Education
Master of Science - Data Science
Monash University
Melbourne, VIC05.2025
Bachelor of Science - Information Management And Information System
Xi'an Jiaotong-Liverpool University
Suzhou09.2022
Bachelor of Science - Software Engineering
University of Liverpool
Liverpool, UK09.2022
Skills
- Computer System Diagnostics Software
- Issue and Resolution Tracking
- Inventory Procedure Documentation
- Gateway Maintenance
- UNIX Shell Scripting
- Customer Service
- Computer Coding (Java, Python, SQL)
- Friendly and Patient
- Microsoft Certification
- Technical Support
- Root Cause Analysis
- Voice and Data Service Migration
- Technical Solutions Development
- Hardware and Software Repair
- Remote Diagnostics
- Troubleshooting Network Issues
Languages
Chinese (Cantonese)
Native or Bilingual
English
Professional Working
Timeline
Technical Support Engineer
Wicresoft
09.2022 - 06.2023
Master of Science - Data Science
Monash University
Bachelor of Science - Information Management And Information System
Xi'an Jiaotong-Liverpool University
Bachelor of Science - Software Engineering
University of Liverpool
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